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Sheila26323722psng
Participant
September 27, 2022
Question

Updated iphone, scanned documents gone

  • September 27, 2022
  • 1 reply
  • 398 views

Hi, I recently updgraded my iPhone and signed in with my same Adobe ID. The documents I previously scanned that were saved in the app no longer appear. Is there a way to locate these files? They do not appear in the cloud for some reason though they were saved in the app.

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1 reply

Krutikka D
Community Manager
Krutikka DCommunity Manager
Community Manager
September 28, 2022

Hello @Sheila26323722psng 

 

I hope you're doing great and sorry for the issue you're experiencing.

 

As per my understanding, you lost the files from the application and need help in restoring the documents. Adobe Scan saves the documents as PDF in the Adobe Document Cloud. You may check your saved files over here: -  


Note: If you're not uploading the files to Adobe Document Cloud or saving them to any other location, the files will be deleted permanently. 

It isn't possible to retrieve the files once deleted directly from the application. 

For more information on How to retrieve lost files on the Adobe Scan application, please refer to this article: -

https://community.adobe.com/t5/adobe-scan-discussions/how-to-retrieve-a-deleted-item-in-adobe-scan-m...

 

Let me know if this works.

 

Regards, 

Krutikka

S_S
Community Manager
S_SCommunity Manager
Community Manager
January 19, 2023

Hi @Sheila26323722psng,

 

Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

  1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
  2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web? 
  3. Are all the scanned files missing, or only some files? 
  4. When did the issue start, any details about any actions taken then?
  5. Scan app build version, device model, and OS version.

 

Please share the above answers so we can speed up the investigation process.

 

Look forward to hearing from you.

 

-Souvik.

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