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AkshaySingh
Participant
April 4, 2021
Question

Uploading to cloud document failed

  • April 4, 2021
  • 1 reply
  • 283 views

Hello! 
i am getting an error where i save the file as PDF and then the error comes that "The Adobe document cloud free storage has reached. Subscribe to the premium to increase your limit"

 

i already have purchased the app and i am a premium member of it still i am getting this error. Why?

 

Screen shot for proof: 

 

 

This topic has been closed for replies.

1 reply

Ria Tagra
Ria Tagra
Inspiring
April 8, 2021

Hi AkshaySingh,


Hope you are doing well.

Thank you for posting your query here. Please help me with few details to understand your issue better.

  1. OS version?
  2. Make and model of your device?

Try to sign out and sign in back to your account. Do the following to restore your subscription:

  1. Tap the profile icon.
  2. Tap Subscriptions or Manage subscriptions
  3. Tap Restore Purchases.

For more help refer to: https://helpx.adobe.com/acrobat/mobile-app-faq.html

 

When you tap Save PDF in Adobe Scan, your file is automatically converted to PDF and saved to your Adobe Document Cloud storage.


For more help refer to: https://helpx.adobe.com/mobile-apps/help/adobe-scan-faq.html

 

Let us know how it works at your end. If you have any further queries please feel free to reach out to us. We would be more than happy to assist you.


Regards

Ria

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