Urgent – Adobe Scan PDF accidentally deleted yesterday – possible recovery request

Hi,Amal

Thank you for getting back to me.

Yes, I am signed in to Adobe Scan with the exact same Adobe ID/email that I was using when I created the scan yesterday.

I also checked Adobe Cloud > Deleted through the web portal while signed in to the same Adobe account. I can see my Adobe Scan files there, but unfortunately the specific scan that I accidentally deleted yesterday is not showing in the Deleted folder.

The important detail is that the scan was created only about 30 minutes before it was deleted. The scan was completed around 11:30 AM, and I accidentally deleted it at approximately 12:00 PM yesterday.

Because the scan was created only minutes before the deletion, I am concerned that it may have been in the process of syncing/uploading when it was deleted. However, I am not certain whether it showed a “waiting to upload” status before deletion.

Could you please check from your side whether there is any way to recover this recently deleted scan or locate an unsynced/orphaned copy associated with my Adobe Scan account?

I understand that if the file was never successfully synced to Adobe Cloud, it may not appear in the Deleted folder. However, since the deletion occurred only about 10 minutes after the scan was created, I would really appreciate it if you could check whether the file or any temporary/cloud-side copy still exists on Adobe’s servers.

This document is very important to me, so I would greatly appreciate any recovery option or escalation to the appropriate technical team if possible.

Thank you for your help.

​Hi @Festive_leader8927 ,

Hope you are doing well, and thanks for reaching out. We are sorry for the trouble you are experiencing.

A few quick questions to help narrow this down:

Are you signed into Adobe Scan with the exact same Adobe ID (email) you were using when you created the scan yesterday?
When you checked "Adobe Cloud > Deleted" on the web portal at https://adobe.ly/3SpTM0A / Adobe Home, were you signed in with that same account?
Do you recall if the scan showed a "waiting to upload" or syncing status before you deleted it, rather than being fully saved?

Here's what's worth trying if you haven't already:

Go to https://adobe.ly/3SpTM0A (or open Adobe Home) and sign in with the same Adobe ID.
Open Files, then check the Deleted folder there specifically. Deleted cloud files are normally kept for up to 30 days and can only be restored from there or via the Creative Cloud desktop app, not from the mobile app itself.
If you see it, use the restore option from that file's menu.

More detail here: Restore deleted files in Acrobat on mobile

If it's genuinely not showing up anywhere in that Deleted folder on the web portal, that usually means either it never finished syncing to the cloud before it was deleted, or it's tied to a different Adobe ID than the one you're checking. I want to be upfront: once a file is confirmed gone from there, there's no way to pull it back.

~Amal