Urgent: Lost Scans & Subscription Issues After Adobe Scan Upgrade

Question

I have been using Adobe Scan on iOS for the past 3–4 years and upgraded to premium today.

1. All my 40+ scans from 2020–2025 (until yesterday) have disappeared.

2. My storage has not increased (it keeps showing a notification: “Hold on tight… we are increasing your storage. Check in a few minutes” for the past couple of hours).

3. The Restore Subscription button is not working.

I have tried logging into my account on other devices, but the issue persists. Can someone help me recover my lost files?

Amal. · Answer

Hi there,

Hope you are doing well and thanks for reaching out.

Missing files can occur for several reasons, including accidental deletion or syncing issues with cloud storage. Sometimes, files may not appear because they were saved under a different account or folder. Additionally, if an application crashes or malfunctions, it can lead to lost data.

Please go through the steps shared in the help articles listed below and see if that works:

- https://adobe.ly/42iNykb

- https://adobe.ly/4ce7f17

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