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Marilyn29936074aohq
Participant
May 17, 2023
Question

What happened to my free 7 day trial??

  • May 17, 2023
  • 2 replies
  • 467 views

I signed up for PDF app to sign documents. I was charged for the $9.99 per month fee just like that!  I want my money back and to cancel!! Found out I didn't need this. Marilyn 

This topic has been closed for replies.

2 replies

P
Pedro30480054v8wb
Participant
June 13, 2023

Not interested 

S_S
Community Manager
S_SCommunity Manager
Community Manager
May 20, 2023

Hello @Marilyn29936074aohq,

 

I hope you are doing well. Per the description, you want to avail a refund.

 

Since Premium is a mobile-based subscription, I suggest you contact the store from where you purchased the subscription.

 

You may refer to the below links for more.

 

For Android

Our help article to learn more:  Subscription Services — Acrobat for Android Help (adobe.com)

Initiate refund from the store: Request a refund on Google Play - Google Play Help

 

For iOS 

Our help article to learn more: Manage subscriptions — Acrobat for iOS Help (adobe.com)

Initiate refund from the store: Request a refund for apps or content you bought from Apple - Apple Support.

 

Let me know if this helps.

 

Thanks,

Souvik.

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