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fortune82
Participant
July 25, 2023
Question

When attempting to share a scan, and selecting Outlook, only one email address is available

  • July 25, 2023
  • 1 reply
  • 222 views

When attempting to send a scan (not send a link, but an actual document), I'm able to select Outlook as the method.

 

However, only one email address is available. My second email address in Outlook has a lock icon next to it, and is unselectable.

 

Both email address function in Outlook correctly.

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    1 reply

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 30, 2023

    Hi @fortune82,

     

    Hope you are doing well. Sorry for your experience with Adobe Scan.

     

    I tried the same workflow, and it worked fine. 

     

    When you use the options to share a file (link or document), Adobe Scan triggers the action, and any further action depends on the application you are using to share the file.

     

    I suggest removing the secondary account and then re-adding it to Outlook and checking if it works.

     

    Let us know if that works.

     

    -Souvik

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