Skip to main content
Participant
Jun 23, 2020 7:38 AM UTC
Question

When I "Copy To Device" the file format is not supported

So I take the pictures which I want to take and then "Save as PDF" and then those files get uploaded to Document Cloud and when I "Copy To Device" I can't open the file because I get unsupported file format error but the extension does say .pdf

But if I upload this file to my Google Drive and download it back again the same file is detected as a normal PDF and I can open it. Please fix this problem.

This topic is closed to new replies. Start a new post to keep the conversation going.

1 reply

Legend
Jun 24, 2020 3:16 PM UTC

Hi Matrix_,


Sorry for the delay and thank you for reaching out.
Please help us with the screenshot of that error. Also, help us with the following information:

  • Make and model of the device.
  • OS name and version.
  • Adobe Scan app version installed on your device.
  • Is it IT managed device?
  • Do you also have a PDF viewer application installed, like Adobe Reader mobile?


Regards,
Tariq

Translate