Skip to main content
M
Matrix_
Participant
June 23, 2020
Question

When I "Copy To Device" the file format is not supported

  • June 23, 2020
  • 1 reply
  • 250 views

So I take the pictures which I want to take and then "Save as PDF" and then those files get uploaded to Document Cloud and when I "Copy To Device" I can't open the file because I get unsupported file format error but the extension does say .pdf

But if I upload this file to my Google Drive and download it back again the same file is detected as a normal PDF and I can open it. Please fix this problem.

This topic has been closed for replies.

1 reply

T
Community Manager
Tariq AhmadCommunity Manager
Community Manager
June 24, 2020

Hi Matrix_,


Sorry for the delay and thank you for reaching out.
Please help us with the screenshot of that error. Also, help us with the following information:

  • Make and model of the device.
  • OS name and version.
  • Adobe Scan app version installed on your device.
  • Is it IT managed device?
  • Do you also have a PDF viewer application installed, like Adobe Reader mobile?


Regards,
Tariq

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices