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M
mmmmisha
Participating Frequently
December 1, 2019
Answered

Where are my PDF Scans

  • December 1, 2019
  • 3 replies
  • 7770 views

I am a new user of Adobe Scan but not a new user of Creative Cloud products.

 

I've scanned the same document three times now using Adobe Scan.  I see the thumbnail in the bottom left corner.  I hit the upper right corner "Save PDF."  I've signed into Adobe Document Cloud on my laptop using the same ID as for my other Creative Cloud products and I am not seeing any document anywhere.  Once I hit Save PDF, I get a message on my phone saying "You Dont Have Any Scans."  This is all bizarre and annoying.  Any ideas?

 

And yes, I have tried clearing the cache on my browser.

    Correct answer Meenakshi Negi

    I've lost all of my scans. I hadn't logged into the app for a few months and suddenly the hundreds of files I scanned are gone. Is there a way to recover them?


    Hi there,

     

    As you have logged in after a long time, please ensure that you are signed in using the same credentials.

    The files that you scan and saved to PDF, gets saved to Document Cloud automatically. If you have ot deleted the files, they will still be saved in Document Cloud.

    You can check the files on Document Cloud online here https://documentcloud.adobe.com/

    Open the link and sign in using the credentials that you use for Adobe Scan application.

    Then go to Files > Adobe Scan folder.

     

    Let us know how it goes.

     

    Regards,

    Meenakshi

    3 replies

    M
    md_3124
    Participant
    August 29, 2024

    my all scanned copy erasing 

    S
    sprinklr-integration-user
    Inspiring
    August 29, 2024

    Hi @md_3124

     

    I hope this message finds you well.

     

    Thank you for reaching out. Could you please confirm if you are still experiencing the issue and if you need any further assistance?

     

    ~Amal

    T
    trana52858609
    Participant
    December 14, 2019
    •  
    M
    mmmmishaAuthor
    Participating Frequently
    December 12, 2019

    SOLVED.  Deleted app and re-downloaded it.  Voila!

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    December 23, 2019

    Hi there,

     

    As I see the issue is already resolved.

    Thank you updating the thread with the resolution as it may help others who are experiencing the similar issue.

     

    Let us know if you need any help.

     

    Regards,

    Meenakshi

      K
      Kfrnndz2008
      Participant
      December 1, 2019

      I got a new iPhone and now the app will scan my documents let me crop and edit the photos, but when I try to see the pdf file in the "my scans" home page it doesn't show up. I've tried scanning pictures or using my photos to make documents and it lets me edit, crop, and even name the pdf file and then nothing shows up in my home page. I tried deleting and redown loading, also I've gone to settings and allowed for complete access to everything for the app.

       

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