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Participant
September 21, 2026
Question

While scanning a document, the option of " keep scanning" has automatically disappeared from Adobe scan. How to restore it......please help urgently

  • September 21, 2026
  • 3 replies
  • 11 views

While scanning a document, the option of " keep scanning" has automatically disappeared from Adobe scan. How to restore it......please help urgently because I am not able to scan the subsequent pages.

 

Help required immediately please 

    3 replies

    Participant
    September 21, 2026

    Thanks a lot Amal for your response and guidance.  Will act accordingly and will give you the feedback at the earliest. 

     

     

    Sincere regards 

    Amal Jaiswal
    Community Manager
    Community Manager
    September 21, 2026

    Sure, let us know how it goes.
    ~Amal

    Amal Jaiswal
    Community Manager
    Community Manager
    September 21, 2026

    Hello @active_image67bb

    I hope you are doing well, and thanks for reaching out. I'm sorry for the trouble, I understand how frustrating this is when you're in the middle of scanning multiple pages.

    I tried to reproduce this on my end and the "Keep scanning" option is working fine, so this may be specific to your device or a particular scan session.

    Could you confirm the following so we can help you get this sorted quickly?

    • Which device and OS are you using Adobe Scan on (iOS or Android, and which version)?

    • Which version of the Adobe Scan app do you have installed?

    • Does "Keep scanning" disappear right after the first page, or after a certain number of pages?

    • Are you scanning with the camera each time, or importing from existing photos?

    Could you also share a small video recording of the steps you're taking and the issue as it occurs? That will give us more clarity so we can try to check it on our end.

    In the meantime, please check that Adobe Scan is updated to the latest version from the App Store or Google Play, and try force-closing and reopening the app before starting a new scan.

    Let us know how it goes.

    Regards,
    Amal