Why are all my recent scans coming out in black and white?

Hi @determined_Journeyf5c8

Thanks for reaching out, and sorry for the trouble, I understand it's frustrating when scans suddenly lose their color, especially after already trying a reinstall.

Since reinstalling didn't resolve it, could you confirm the following?

• Which version of the Adobe Scan app do you have installed, and which device/OS are you using (tap the profile icon > About Adobe Scan)?

• When you scan, is there an option to select a color mode (color, grayscale, black & white) before or after capturing, and if so, what does it show?

• Does this happen with every scan, regardless of lighting or document type?

Could you also share a short video recording of the steps you're taking and the issue as it occurs? That will help us understand exactly where in the process the color is being lost.

Let us know how it goes.

Regards,
Amal

Hi there 

Hope you are doing well and thanks for reaching out. We are sorry for the trouble. 

I have tried to reproduce the issue at my end and its working as expected. Would you mind sharing the version of the Adobe Scan app and the OS you are using? Tap on the profile icon > About Adobe Scan and try updating the app to the latest version available on the App Store and reboot the device once and check if that helps. 

If it still doesn't work, please share a small video recording of the steps you ar taking and the issue as it occurs for more clarity and understanding. 

~Amal