Why are all my recent scans coming out in black and white?

Forum|Forum|4 months ago
September 19, 2025
1 reply
112 views

Until about a week ago all my scans included color, but now none of them do. I can't find any settings that control that. Could Adobe make a change to their app?

There is some bright very vivid red in the document I just scanned but no red in the result.

Android

S

SixSigmaGuyGAuthor

Known Participant

My question refers to Adobe scan on my Android phone. I've been using it just fine for years.

Amal.

Community Manager

Hi there

Hope you are doing well and thanks for reaching out. We are sorry for the trouble.

I have tried to reproduce the issue at my end and its working as expected. Would you mind sharing the version of the Adobe Scan app and the OS you are using? Tap on the profile icon > About Adobe Scan and try updating the app to the latest version available on the App Store and reboot the device once and check if that helps.

If it still doesn't work, please share a small video recording of the steps you ar taking and the issue as it occurs for more clarity and understanding.

~Amal

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