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ShirleyYouJest
ShirleyYouJest
Inspiring
October 18, 2022
Answered

Why is adobe scan using a whole bunch of storage for documents and data when there are none?

  • October 18, 2022
  • 2 replies
  • 1735 views

I move my scans to adobe acrobat on my phone immediately after they are created and then delete them in scan.  iPhone storage says it is using almost 3g most of which is "documents and data" but there are none.

 

I've looked at it in iMazing and directly on my device and other than uninstall and reinstall, I can't see what to delete or how to delete.  Uninstall reinstall seems like a silly data management process, dosen't it?

This topic has been closed for replies.
Correct answer S_S

Hi @ShirleyYouJest,

 

Thank you for writing in!

 

To do so, you may go to your Profile-> Preferences-> disable the option "Convert to Liquid Mode Automatically."

 

Hope this helps.

 

-Souvik.

2 replies

ShirleyYouJest
ShirleyYouJestAuthor
Inspiring
March 3, 2023

Thanks for this. I did delete the files using iMazing.

 

another question about interaction between scan and reader - every single time I open a scan file in reader, I have to get rid of a message saying liquid mode isn't available for scans.

 

How do I turn that off?  Is liquid mode why reader has gotten so slow?  I don't think I've used reader liquid mode and not sure what it does but since way more of my pdf's are scans, liquid mode seems to be more of a hassle than an improvement. 

please tell me how to turn it off, turn the messages off and speed up reader.

S_S
Community Manager
S_SCommunity ManagerCorrect answer
Community Manager
March 5, 2023

Hi @ShirleyYouJest,

 

Thank you for writing in!

 

To do so, you may go to your Profile-> Preferences-> disable the option "Convert to Liquid Mode Automatically."

 

Hope this helps.

 

-Souvik.

ShirleyYouJest
ShirleyYouJestAuthor
Inspiring
March 5, 2023
Thanks!
S_S
Community Manager
S_SCommunity Manager
Community Manager
November 9, 2022

Hi @ShirleyYouJest,

 

Hope you're doing well. Sorry for your experience with Adobe Scan.

 

The data that you're referring to, is the cache and the media files which are stored in your local storage for the list of scans which are present on the list of your Application.

 

You may remove the data taken by going to the devices' settings but this would require the app to re-initialize the files to open them again.

 

Hope this answers your question.

 

-Souvik.

    ShirleyYouJest
    ShirleyYouJestAuthor
    Inspiring
    March 3, 2023

    Also, I tried to submit feedback on liquid mode via reader. When the feedback form first comes up, I can see a cancel and submit button, but once I start filling it in, they disappear and never come back.  I've tried scrolling but it doesn't appear.

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