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letsjam2010@yahoo.com
Participant
December 24, 2021
Question

Why is my scan page either enlarged or screwed?

  • December 24, 2021
  • 1 reply
  • 201 views

In the past two days any scan page (with both text and pictures) would be either enlarged to show only the picture or screwed to an unrecognizable form.  It still did not work after I updated the app or deleted/reinstalled it.  Any solution to this?  Thank you.

This topic has been closed for replies.

1 reply

Harsh Vardhan Pareek
Community Manager
Community Manager
December 29, 2021

Hi,

 

Hope you are doing well.

As per the issue description that some pages are either enlarged or screwed. Would you mind sharing a few details to understand the issue better?

1. Application version?

2. If possible, could you share a screenshot of the issue?

3. OS name and version?

 

Looking forward to hearing back from you.

 

Thanks,

Harsh

letsjam2010@yahoo.com
Participant
February 25, 2022

I solved my own problem.  The "Auto-crop" (on the upper-left corner) was turned on therefore it cropped off the text automatically.