Skip to main content
Captivating_knowledge5a23
Participant
October 15, 2026
Question

Why my Adobe App is closing abruptly whenever am scanning any document ? I just updated the app and not it’s not letting me use it properly.

I have just updated the application and no when I try to scan a document it’s getting closed automatically. Since afternoon it’s the same. Have not face any such issue ever with this app. Pls help at the earliest possible.

      5 replies

      Vivacious_navigator8e30
      Participant
      October 20, 2026

      I see no one has responded to the last text . 

      Translate
        Vivacious_navigator8e30
        Participant
        October 20, 2026

        Iv had my app for awhile and it doing the same thing but there is no number to call to try to fix the problem. I am getting ready to delete the app and go with another because you shouldn’t have to go through all this to fix a problem. And I still don’t see any answers on this forum.

        Translate
          Amal Jaiswal
          Community Manager
          Amal JaiswalCommunity Manager
          Community Manager
          October 16, 2026

          Hi @Captivating_knowledge5a23

          I hope you are doing well, and thanks for reaching out. I understand how frustrating it is when Adobe Scan closes every time you start a scan, especially right after an update when it was working well before.

          To help us look into this, could you please share the following?

          • Which device and OS version are you using (iPhone, iPad or Android, with the model)?

          • What is the Adobe Scan version shown in the app’s settings?

          • At what point does the app close: when the camera opens, when you capture the page, or when you tap Save or Next? Is there any error message?

          • Does it happen with every scan, or only in a particular mode, such as Document, Business Card, or ID Card? A small video recording of the steps you are taking and the issue as it occurs would be very helpful.

          In the meantime, please check for a newer Adobe Scan update in your App Store or Play Store, update it, restart the device, and try again. 

          We’re here to help; we just need more info. Let us know how it goes.

          Regards,
          Amal

          Translate
          Captivating_knowledge5a23Author
          Participant
          October 17, 2026

          Hi ​@Amal Jaiswal Thanks for your response. Am currently using this application on my IPhone 13 Pro, iOS version 18.6.2. And application version is  26.10.15. On opening the app it gives a pop up, Adobe Scan Unexpectedly Quit

          Would you like to send a report so we can fix the problem?Don't Send |Send Report. Selecting either of the options it let me move to the scanning part. No matter if I am selecting a picture from the gallery or scanning a fresh document, it will move to the editing part and app will close automatically and sometimes when am scanning a document. 

          Translate
            Amal Jaiswal
            Community Manager
            Amal JaiswalCommunity Manager
            Community Manager
            October 19, 2026

            ​Hi @Captivating_knowledge5a23 

            Thanks for confirming. I have reported this to our development team for review. We will keep this thread updated as soon as we get more information from the team. 

            Thanks for your understanding

            Regards

            Amal

            Translate
            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices