Question

Why y'all charging me twice in the same Month?

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Well, my name is Jean Claude the reason l'm writing this it's because y'all charging me twice for service in the same Month

11/22/25 : $10.59

11/24/ 25: $7. 41

I would like to know why?

Android

I

intuitive_Skylineb732

Participant

Thanks for the reply, I checked and found that it says repeating charges for Ai Assistance for Adobe , however, Ever since my trial subscribed which I’ve cancelled all features before deadline, I haven’t got the possibility to cancel my subscription from this Ai assistance even in the trial time and it is, until now, showing no plan under plans. May you please check if it is a bug at your end otherwise it is a clear indication of suspicious behavior.

my account subscription email: P.I removed by moderator

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Amal Jaiswal

Community Manager

Hi there,

Please go through the steps shared on the help page listed below to identify the charge, and if it's an unauthorized charge, you may get in touch with your bank for further help.

Let us know if you are referring to something else.

~Amal

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I

intuitive_Skylineb732

Participant

Hi everyone,

I’m also facing the same issue. Would you please check? I've frequently been charged for a reason I don’t know, and I’m sure I cancelled before my free trial ended.

Best,
Ali

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