Participant

Answered

With autoscan off it still tries to crop

Forum|Forum|7 years ago
May 21, 2018
2 replies
2360 views

Even with autos an off the app still auto-crops the documents....poorly. Is there a way to turn auto-crop off?

thanks

scott

iOS

This topic has been closed for replies.

Correct answer Meenakshi Negi

Hi Scott,

If you are referring to the blue outline that occurs to capture the boundary of the document, sorry to say there is no default option to remove that.

You may try capturing the document from a distance. Check if that works for you.

As you need to capture the document with the perfect alignment, you may refer this workaround.

Capture the image of the document via the camera on your device.

Then go to Adobe Scan application and scan from Photos on your device.

Once you select the photos of the document, it will take you to the page where you can make changes and save it to PDF.

Select the Crop icon, then it will show you the complete image. Now you can crop the image as required and save it to PDF.

Hope that works for you.

You may share your feedback for this over here Scan iOS Feature Request and Bug Report Form

Let us know if you have any questions.

Regards,

Meenakshi

defaultkpks4hzcenlt

Participant

I have the same issue. I've already turned the option in the second section off. I had to take the photos with my camera and despite importing those in, the app still crops my images. It should NOT be this way, it doesn't make any sense. This is a very serious bug and I'm very surprised Adobe hasn't done anything about it.

This is my original image before importing it into Adobe Scan.

This is what remains of my image when it got imported into Adobe Scan

Community Manager

Community Manager

Hi Scott,

Could you try turning off auto capture option using the steps given in this link and check if that resolves the issue?

App Settings — Adobe Scan Help

Thanks,

Shivam

scott19450Author

Participant

Thank you for your reply. I do have the auto-capture off. When I turn on

auto-capture a blue square tries to pick what section of the document to

pick. Once it has chosen what it thinks is the whole document, it takes

the picture. When I turn off auto-capture, the blue square remains, it

tries to chose a section of the document and waits for me to press the

capture button. With auto-capture off, and with some practice, I can get

the blue square to chose the whole document but this requires, I think,

perfect flatness of the document and perfect alignment of the camera.

With auto-capture on, there is no time to get perfect alignment before

it chooses to take the picture.

Scott

Community Manager

Correct answer

Community Manager

Hi Scott,

If you are referring to the blue outline that occurs to capture the boundary of the document, sorry to say there is no default option to remove that.

You may try capturing the document from a distance. Check if that works for you.

As you need to capture the document with the perfect alignment, you may refer this workaround.

Capture the image of the document via the camera on your device.

Then go to Adobe Scan application and scan from Photos on your device.

Once you select the photos of the document, it will take you to the page where you can make changes and save it to PDF.

Select the Crop icon, then it will show you the complete image. Now you can crop the image as required and save it to PDF.

Hope that works for you.

You may share your feedback for this over here Scan iOS Feature Request and Bug Report Form

Let us know if you have any questions.

Regards,

Meenakshi