With regard to subscription

Hi @SAJU311655709r9z,

I hope you are doing well. I am sorry for the trouble.

I checked your email address registered here in the community and cannot find an active subscription for Adobe Scan Pack.

Please let me know the error you get when trying to use Acrobat. A screenshot of the error would be great.

If the application is unable to identify the subscription, you may try a few steps below:

1. Logout from Acrobat Reader Mobile;

2. Restart the device;

3. Log in back to the device.

If these do not work, you may try restoring the subscription. Please refer to the link to learn how to restore the subscription: Manage Subscriptions.

Let me know if this help.

Thanks,

Souvik.

See the link below for steps to activate your subscription

Activate a subscription

If you still have issues, contact Apple Appstore/Google Playstore to get further help as billing is handled by them.

-Manan