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Participant
September 16, 2022
Question

Wo sind meine PDFs? Where are my PDFs?

  • September 16, 2022
  • 1 reply
  • 222 views

Hallo,  plötzlich sind meine pdf aus der Liste verschwunden 

 

Suddenly my scans from list are gone!

 

Please help 

This topic has been closed for replies.

1 reply

S_S
Community Manager
Community Manager
September 20, 2022

Hi @kar261515776oqx,

 

Sorry to hear that. 

 

Did you log out of the application? This might have switched the account you were previously signed in to, leading to the disappearance of the scans.

 

Also, I suggest logging in to the Adobe Cloud Storage with the credentials and checking if the scans are available there:

https://acrobat.adobe.com/link/documents/

 

Let me know if this works.

 

-Souvik.

S_S
Community Manager
Community Manager
January 19, 2023

Hi @kar261515776oqx,

 

Sorry for your experience with Adobe Scan.

 

We would like to have some more information to dig into the issue:

  1. Have you checked the different accounts you might have used with Scan (Sign in with Adobe versus social sign-in)?
  2. Which platform do you experience the issue with? Scan Android, Scan iOS, DC web? 
  3. Are all the scanned files missing, or only some files? 
  4. When did the issue start, any details about any actions taken then?
  5. Scan app build version, device model, and OS version.

 

Please share the above answers so we can speed up the investigation process.

 

Look forward to hearing from you.

 

-Souvik.