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R
roqvist
Participating Frequently
January 24, 2023
Question

Can't open shared cloud documents and "Sharing isn't available right now" (Error 131)

  • January 24, 2023
  • 1 reply
  • 441 views

I'm trying to open a shared Adobe XD document from a colleague. I get the invite link and follow it, but when Adobe XD opens I get this error

I tried the default solutions that come up when searching, making sure the correct account is used etc. This is a fresh install of Adobe XD. My colleague has cancelled and re-invited several times, same error.

 

I thought I'd try to share a test document back with my colleague but when I click the share icon I just get this:

 

I thought It was a temporary problem at first but it's been like this for 24 hours. Any ideas?

 

This topic has been closed for replies.

1 reply

Myra Ferguson
Community Expert
Myra FergusonCommunity Expert
Community Expert
January 24, 2023

It looks like there was another thread with some recommendations:

 

It looks like there were some previous posts from a couple years ago where users got the same message when there was an Adobe System Outage:

 

There was a recommendation to check the Adobe System Status Page:

 

Maybe @HARSHIKA_VERMA can help with some insight into any outages or help with the recommendations.

 

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    January 24, 2023

    Hi @roqvist,

     

    We are sorry to hear you are unable to use the Share functionality. In addition to what our expert Myra suggested, I haven't heard of any service impact in the last 24 hrs. Would you mind telling us if it's happening with all files or with this specific file? Would you mind also connecting to any other internet connection and seeing if that works?

     

    If it's a specific file, could you please share the XD file with me over a private message so that I can check on my end? 

     

    Note: Please upload the file to a shared location such as CC or Dropbox and share the URL with me.

     

    Thank you, @Myra Ferguson, for tagging me in this post. I really appreciate your presence in our XD Community.

     

    We will try our best to help.

     

    Thanks,

    Harshika

     

     

      R
      roqvistAuthor
      Participating Frequently
      January 30, 2023

      I sent you the required files four days ago, please advise.

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