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James29278822wy8r
Participant
April 6, 2023
Answered

Cannot find a download link or the app in CC for Adobe XD

  • April 6, 2023
  • 107 replies
  • 219672 views

Hi there, anyone else having issues just locating the app download button? I'm trying to transition from Sketch to this and I've been trying for hours at this point with no luck. I even downloaded the Windows Desktop app for CC, and am unable to find it there. Thanks for any help.

 

 

      Correct answer creative explorer

      @Adept_Sunbeam5E44 unfortunately, you need to have purchased the whole CC subscription to get it. Even though you may have upgraded your plan (not knowing if this is all of the apps), you do need to wait for the waiting period. I know sounds insane, but, I do know it takes at least 24 hours (worse case scenario, 48 hours) for XD to shop up in your applications. https://www.adobe.com/apps/all/all-platforms. 

      Scroll all the way down until you see Xd, but youhave to wait at least 24 hours to show up. 

       

      107 replies

      Show previous replies
      E
      Emre_
      Participant
      April 11, 2023

      Same issue here,
      Adobe XD is included in my plan, but I can't download it.

        A
        Antoine2934335463ta
        Participant
        April 11, 2023

        Same issue here,
        Adobe XD is included in my plan, but I can't download it.

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          April 11, 2023

          Hi @Antoine2934335463ta,

           

          Thank you for reaching out. We checked your account: turquois.antoine@accenture.com, and it looks like XD is not included in the plan. Hence you are unable to see XD. 

           

          Please let me know if you're using any other Adobe ID so that I can check again.

           

          Thanks,

          Harshika

          A
          Antoine2934335463ta
          Participant
          April 12, 2023

          Hi @HARSHIKA_VERMA, thank you for your feedback

          Adobe XD is included in my plan, as the capture bellow prove it.


          But for an unknow reason, Adobe XD became downloadable this morning first from the website and then from the appli when I loged out / loged in.
          So I suppose the case in close for me !

            S
            samiullah.aio
            Participant
            April 11, 2023

            adobe xd is missing from listed apps in creative cloud i cant find it? help me!

             

            {Renamed By MOD}

              AkinGn
              Community Expert
              AkinGnCommunity Expert
              Community Expert
              April 11, 2023

              Hi @samiullah.aio, you should be able to see XD here: https://creativecloud.adobe.com/apps/all/desktop/pdp/xd Hope this helps!

               

              Edit: Thanks to @Rishabh_Tiwari for clarifying the situation with more accurate information 🙂

                C
                Charlotte293514672feg
                Participant
                April 12, 2023

                This link also worked for me! Thanks!  😊 

                P
                pictorhugo
                Participant
                April 11, 2023

                I am also having trouble finding the product, I've bee troubleshooting. I do have creative cloud but can't find a solution. 

                  HARSHIKA_VERMA
                  Community Manager
                  HARSHIKA_VERMACommunity Manager
                  Community Manager
                  April 11, 2023

                  Hi @pictorhugo,

                   

                  Thank you for reaching out. We are unable to see any Creative Cloud Subscription on this Adobe ID: vhr6998@gmail.com. Are you logged in with any other ID? If yes, please share the Adobe ID with me so that we can check the account details.

                   

                  We will try our best to help you.

                   

                  Thanks,

                  Harshika

                    P
                    pictorhugo
                    Participant
                    April 11, 2023

                    Hi Harshika,

                    The problem has been solved and Adobe XD shows up in my creative cloud. Yhanks for the help!

                      B
                      Ben29270498j0xz
                      Participant
                      April 9, 2023

                      How do I download adobe xd (free plan), I'm really struggling and am unable to find a way. Please help!

                       

                        Ares Hovhannesyan
                        Community Expert
                        Ares HovhannesyanCommunity Expert
                        Community Expert
                        April 9, 2023

                        Go to Download free Adobe XD | UX/UI design and collaboration tool and click on button to get XD

                        B
                        Ben29270498j0xz
                        Participant
                        April 9, 2023

                        Sorry to bother you again, but everytime I click "start for free", it takes me to a page saying "page not found".

                        Thank you

                        img of the page below

                        E
                        Esa29312209tfm9
                        Participant
                        April 8, 2023
                        How do I download only Adobe XD?

Hello
How are you!
I searched a lot and tried to install Adobe XD. I only need this program without the other programs

I just want to buy it
What is the method please
I have searched almost all the links in the site.

Thank you
                          Ares Hovhannesyan
                          Community Expert
                          Ares HovhannesyanCommunity Expert
                          Community Expert
                          April 9, 2023

                          Go to Download free Adobe XD | UX/UI design and collaboration tool and click on button to get XD

                            A
                            Amanda33160770amkz
                            Participant
                            October 26, 2023

                            @Ares Hovhannesyan , it's not showing up on that opage for me. Do you have a new link?

                            K
                            kissbill
                            Participant
                            April 8, 2023

                            not only... I also tried to download a trial version logging me out from Creative Cloud.. It seems to be impossible to get XD.

                             

                            Im in Italy, using one of the last Macbook Pro

                             

                             

                              K
                              katelyns80419503
                              Participant
                              April 8, 2023

                              I am having the same issues in the US. Taking a UX class and need Adobe XD to move to the next class and it is no where to be found

                              HARSHIKA_VERMA
                              Community Manager
                              HARSHIKA_VERMACommunity Manager
                              Community Manager
                              April 10, 2023

                              Hi @katelyns80419503,

                               

                              Thank you for reaching out and reporting the issue. Please check the latest update on this issue here: https://community.adobe.com/t5/adobe-xd-discussions/cannot-find-a-download-link-or-the-app-in-cc-for-adobe-xd/m-p/13710748#M70900.

                               

                              However, I see you already have an XD Subscription, so I have shared your Adobe ID with the product team for further investigation.

                               

                              I will keep you posted on the resolution as soon as I hear back from the team.

                               

                              Thanks,

                              Harshika 

                              D
                              Diana29310173cdyi
                              Participant
                              April 8, 2023

                              Hi everyone,

                               

                              Does anyone have a link to download Adbobe XD?  Every link I followed so far is a dead end.  Has XD been retired?

                               

                              Thanks for your help.

                                Myra Ferguson
                                Community Expert
                                Myra FergusonCommunity Expert
                                Community Expert
                                April 10, 2023

                                There are some changes to its availability. There's more information in this thread:

                                F
                                Fancôme29307542hq5h
                                Participant
                                April 8, 2023

                                Je cherche à télécharger Adobe XD pour m'initier au prototypage. Mais je ne trouve aucun moyen de télécharger le logiciel, que ce soit sur adobe.com ou creative cloud. J'ai pourtant bien créé un compte Adobe, et il est marqué partout que Adobe XD est gratuit. Comment est-ce que je peux l'installer ?

                                 

                                  Myra Ferguson
                                  Community Expert
                                  Myra FergusonCommunity Expert
                                  Community Expert
                                  April 8, 2023

                                  Bonjour,

                                   

                                  Dans le post suivant, il y a une mise à jour d'un employé d'Adobe sur la disponibilité d'Adobe XD:

                                    R
                                    R.29215832i7jp
                                    Participant
                                    April 8, 2023

                                    Hoe kan ik XD gratis gebruiken. Wie kan me uitleggen wat ik daarvoor moet doen? Als het niet gratis kan gebruikt worden is het dan mogelijk om enkel daar een abonnement voor te nemen?

                                    Graag info a.u.b.

                                    Myra Ferguson
                                    Community Expert
                                    Myra FergusonCommunity Expert
                                    Community Expert
                                    April 10, 2023

                                    There are some changes to the availability of Adobe XD. There's more information in this thread:

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