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rosendof79510533
rosendof79510533
Participant
July 7, 2017
Answered

Unable to drag and drop images into Adobe XD on Windows machine.

  • July 7, 2017
  • 33 replies
  • 132955 views

Hello Adobe Support,

 

I've been working with our IT department because my Adobe XD software doesn't allow me to drag and drop images into Adobe XD. I have to manually import them and then mask the images with shapes. I have been following your support forums, and we updated the GPU on my laptop and we're still running into issues. I am receiving a canceled symbol when trying to drag the images into XD. I am running Adobe XD on Windows 10. I can provide any specs you need to help troubleshoot.

 

Thanks,
Rosendo Figueroa

 

<The Title was renamed by moderator>

    This topic has been closed for replies.
    Correct answer gouseb24882230

    Hi Ashraf,

     

    We're so sorry for all the trouble. Could you please try the steps shared on this discussion: https://community.adobe.com/t5/adobe-xd/can-t-drag-images-into-xd/td-p/9205660?page=1

     

    If that doesn't work, I'd request if you can log in to the Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s) and check how the application works.

     

    Regards

    Rishabh


    Thank you, For your information I resolved myself by Installing New OS on my pc

    33 replies

    Show previous replies
    L
    letsgogo
    Participant
    May 28, 2020

    I have same problem but my computer doesn't show the option ' Make changes to your account'

    i think it's because the corporate computer has security setting. 

    I can not find any other solution 😞

    E
    elabbassi
    Participant
    May 6, 2020

    i can't click&drag photos to any shape and have to mask it with the shape please take actions 

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    May 6, 2020

    Hi, I confirm that drag and drop works correctly. Which version of Adobe XD are you using? Does this problem occur only with a specific file or also with other files?

    M
    Martin9710
    Participant
    March 10, 2020

    Hola comunidad adobe!

    Estoy teniendo un problema algo grave con el programa, cuando intento arrastrar una imagen desde una carpeta del escritorio hacia el area de trabajo de Adobe XD, me aparece un simbolo de prohibido.
    A alguien mas le pasa? Existe alguna solucion a dicho problema?

    Mi sistema operativo es Windows 10,

    Saludos!

    Sjaani
    Community Expert
    SjaaniCommunity Expert
    Community Expert
    March 10, 2020

    What file type are you trying to drag across? Some file types can not be dragged.
    For example an .ai file can be imported, but if you try to drag it will not work.

    G
    gouseb24882230
    Inspiring
    March 4, 2020

    It's not worked for me, tried all the steps from past 5 hours nothing happened can anyone help me with this issue

    italosan
    Community Expert
    italosanCommunity Expert
    Community Expert
    March 7, 2020

    Which version of Adobe XD are you using? And what version of Windows do you have on your computer?

      G
      gouseb24882230
      Inspiring
      March 7, 2020

      Solved you may mark it as solved, thank you for response

       

      G
      gouseb24882230
      Inspiring
      March 4, 2020

      I'm using windows 10, I have tried restarting my pc and updated the adobe creative cloud and adobe xd but still I can't get this with this issue, I get a black circle with a line through it telling me I can't drop images into XD

      adobe xd file is located in c:\users\administrator\Appdata\Local\Pacakages\Adobe.CC.XD_adky2gkssdxte - Shortcut. Pls help with this issue ASAP

       

      Thanks in Advance

       

      <The Title was renamed by moderator>

      C
      Channas
      Known Participant
      February 26, 2018

      Cannot drag and drop into adobe xd after one week of not having any issues. Please help

      Dropbox - cannot drag images into adobe xd.avi

        N
        Adobe Employee
        Nina_Ramos_Harrison
        Adobe Employee
        February 26, 2018

        Greetings:

        Sorry to hear you're experiencing issues with XD. In the past we've seen similar problems be solved by ensuring your GPU drivers are up to date.

        If this doesn't solve your issue, let us know. Be sure to include your OS and XD version.

        Thanks!

        Nina

        XD Community Quality Manager

        L
        LXD_Brandon
        Participant
        March 2, 2020

        Hi everyone. I recently installed XD on my work device, and I'm having a problem that looks to be an older issue but I'm not having any luck fixing on my own. I cannot drag any files directly into my projects as I'm supposed to be able to. I started with the intro tutuorial and could not complete the steps to drag image files into the the project. I know there are older conversations about similar problems, but I have not been successful with any of the suggested fixes. 

        My device is on a corporate network, permissions are limited in certain folders (including the WindowsApps folder in which XD is installed - I cannot edit anything in this folder). I've tried a couple different registry key changes, as suggested in other threads, such as changing the EnableLUA key from 1 to 0 (and back to 1 again since that didn't work). Drivers appear to be up to date, Windows version and Chrome version are up to date...I'm stumped. 

        Does anyone have a suggestion I can bring to my IT department? 

        FYI:

        I can drag and drop into other apps and also between file explorer windows. This is the only app affected. My device is HP Elitebook, intel Core i7 vPro 7th Gen, 16 GB RAM, 64 bit OS, Windows 10 Enterprise (version 1803, OS build 17134.1304). 

         

        Any info at all is helpful. Thank you!

        Brandon

        Atul_Saini
        Community Manager
        Atul_SainiCommunity Manager
        Community Manager
        March 3, 2020

        Hi LXD_Brandon,

         

        This appears to be strange and I haven't seen in recent past. I'll try my best to get this fixed for you.

         

        Would you mind confirming if you are using XD 27.1 or XD 27.2? Go to help menu and click on About XD, you should have this information there. I'd also like to know if source from where you are trying to drag the image and its destination as well. Like, is it an object or an artboard? 

         

        Awaiting your response. 

         

        Thanks,

        Atul_Saini

        L
        LXD_Brandon
        Participant
        March 5, 2020

        Thanks, Atul. Fortunately, this drag-and-drop feature is now working. Unfortunately, I'm not sure which "fix" actually worked. I tried all the different registry key updates, unistalled and reinstalled again, and a few other things that were suggested by others. If I were to guess what worked based on the timing of when the feature started working, I think it could have been resetting the Microsoft "App Installer" app as suggested by community member danielg70823056 in the very last comment of this thread here: https://community.adobe.com/t5/get-started/i-can-t-install-adobe-xd/td-p/10067054?page=1.

         

        By the way, my XD version is 27.2.12.4. CC Sync 4.3.28.24. Thanks.

         

          P
          perrybrus
          Inspiring
          August 19, 2019

          When I add a rectangle or circular container to my document I used to be able to directly place an image file into this by dragging it directly onto the container. It would automatically place inside that container and automatically fit the size of the container. What happens now is that it sometimes refuses to do so, instead its just placed outside on the document canvas with it's original size. When that happens the only way I'm able to insert the image into the container is to use the mask feature, but that's not what I want. This is obviously a bug cause 10 minutes later I do the exact same thing on the exact same document on the same computer with the exact same files but then it works...until it suddenly doesn't again. I have tried dragging image files without having the container selected and with, also tried to drag and drop from different image viewers like Bridge and IrfanWiev, Windows file explorer but that doesn't return any different result. It happens with both square containers, circular and square containers with altered corner radius. I've tried gif, png, jpg and svg. When it works all these formats works BUT I'm not able to replace them by drag and drop if they are different file formats, so if I drag a svg file to replace a png file nothing happens - I need to swap it with something that has identical file format. Another thing that's not working is removing an image file when it's inside a container. I can double click it and reposition it but if I delete it the whole container get's deleted. I also observe that sometimes files that are replaced aren't really gone cause the old one is there but just moved outside the container area, if I double click the new image the old on re-appears outside the position it used to have. When I let go the box it's no longer visible. It's messy business this container thing.

          Also, I used to be able to directly drag and drop both ai and eps files into XD but that's no longer possible at all. Now I'm back to what used to be the common rule, namely to open those files in Illustrator and do a copy and paste routine. So now it's back to that again?

          XD Ver. 22.0.12.12 on W10.

          The Title was edited by Moderator.

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          August 20, 2019

          Hi there,

          We're sorry to hear you're facing trouble using Adobe XD and unable to drag and drop images into the container. Could you please share the Gif or video of the workflow, so that we can try to replicate at our end? I would also request you to please update XD to the latest version (22.1.12.5) and let us know if that helps.

          Awaiting your response.

          Thanks,

          Harshika

          P
          perrybrus
          Inspiring
          August 20, 2019

          The XD update wasn't available to me when I wrote the post, but the update didn't change anything. Still the same issues. Actually it's normally the updates that carries the problems. I don't have any video capture software but I think I described the issues pretty detailed.

            K
            konwol78086418
            Participant
            November 16, 2018

            Hi all, just updated my copy of xd but the drag and drop functionality is not more working have uninstalled it and reinstall it but still not working !!

              Atul_Saini
              Community Manager
              Atul_SainiCommunity Manager
              Community Manager
              November 16, 2018

              Hi Konwol78086418,

              Sorry for the inconvenience that it has caused to you. Could you please share some more details about the situation? I would like to know where are you dropping the elements? Could you please share a gif or a video of a workflow?

              Thanks,

              Atul_Saini

              K
              konwol78086418
              Participant
              November 16, 2018

              https://drive.google.com/open?id=1DGxkcfqBb8kqiv__lNCAv70Mlxnbs66j

              G
              gennady
              Participant
              March 1, 2018

              I fixed the same issue on my PC. This is the instruction (tested on Win10):

              1. Open start menu and type in search field "Control panel". You need classic view.

              2. Switch view to "Small icons" using "View by: Category" selector in the top right corner.

              3. Go to "User accounts"

              4. In pop-up select "Change user account control settings"

              5. Set value as shown below and click "Ok"

              6. Restart Windows and enjoy.

                martink26718342
                martink26718342
                Participating Frequently
                March 1, 2018

                I

                For those who are under some domain rules in corporate environment, I open regedit and here:

                HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System

                change EnableLUA to 1 … after restart I can drag and drop between Windows Universal Apps. But after another restart my domain overwrite this and have to do it again.

                So better ask your admins to solve this for you on domain server side – I am not that lucky.

                M.

                  S
                  Stilian Penev
                  Participant
                  September 21, 2018

                  Thanks! This works for me too!

                  J
                  juliusseizure
                  Participant
                  January 10, 2018

                  The System File Checker method was very tedious.

                  But from how it looked, it seemed to be an issue in the explorer and not in Adobe Xd. So, I simply restarted my explorer from Task Manager and it worked. I was able to go back to dragging and dropping images into Xd.

                  Show more replies
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