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rosendof79510533
rosendof79510533
Participant
July 7, 2017
Answered

Unable to drag and drop images into Adobe XD on Windows machine.

  • July 7, 2017
  • 33 replies
  • 132955 views

Hello Adobe Support,

 

I've been working with our IT department because my Adobe XD software doesn't allow me to drag and drop images into Adobe XD. I have to manually import them and then mask the images with shapes. I have been following your support forums, and we updated the GPU on my laptop and we're still running into issues. I am receiving a canceled symbol when trying to drag the images into XD. I am running Adobe XD on Windows 10. I can provide any specs you need to help troubleshoot.

 

Thanks,
Rosendo Figueroa

 

<The Title was renamed by moderator>

    This topic has been closed for replies.
    Correct answer gouseb24882230

    Hi Ashraf,

     

    We're so sorry for all the trouble. Could you please try the steps shared on this discussion: https://community.adobe.com/t5/adobe-xd/can-t-drag-images-into-xd/td-p/9205660?page=1

     

    If that doesn't work, I'd request if you can log in to the Hidden Admin account (https://www.youtube.com/watch?v=EfbMs3w-Z3s&t=53s) and check how the application works.

     

    Regards

    Rishabh


    Thank you, For your information I resolved myself by Installing New OS on my pc

    33 replies

    Show previous replies
    martink26718342
    martink26718342
    Participating Frequently
    October 2, 2017

    Hi,

    I also had this issue and it's looks like more of W10 related problem. Fortunately this solution helped for me:

    https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

    hope it helps.

    Martin

      martink26718342
      martink26718342
      Participating Frequently
      October 2, 2017

      Found in this thread:

      how to fix drag and drop in windows 10? - Microsoft Community

      msidedrive
      msidedrive
      Participating Frequently
      August 15, 2017

      I'm having the same issue.

      Mihnea Ovidenie
      Community Manager
      Mihnea OvidenieCommunity Manager
      Community Manager
      August 21, 2017

      Hi,

      I am sorry to hear that. It would be definitely helpful if you could provide more information about this - can you please take a look at the above points and get back to us?

      Kind regards,

      M.

      msidedrive
      msidedrive
      Participating Frequently
      August 21, 2017

      * Can you share an image that you are not able to drag in XD so that we can test locally? I've tried multiple images. * Are you operating in an enterprise environment that has some restrictions over the images that can be dragged? No restrictions on images being dragged. * Does it happen with all images or just with images of some type? It happens with all images and have tried both PNG and JPEG * Can you drag an SVG file into XD? I cannot drag an SVG file either. Just like the above mentions, I can drag images fine into other applications, such as Word.

        mtprimo
        mtprimo
        Participant
        July 9, 2017

        Hey Rosendo!

        As you may be aware, Experience Design is still in beta (and in Windows its lacking some features that already exists in the macOS)

        Now, did you tried to set both XD and you folder windows side to side and drag the images into XD?

        I know it may sound silly, but the extension of the images that are being used are the common ones? (.jpg, .jpeg, .png etc..)

        When i try to drag and drop an image in my XD (on the macOS), i still have to click inside the art board i want it to go, otherwise it will stay in the cursor.

        I really cant do much here unless we keep trying together.

        Keep us updated with your progress!

          rosendof79510533
          rosendof79510533Author
          Participant
          July 11, 2017

          Hello!

          I am aware that Experience Design is still in beta, so I already considered that it might be lacking some features that were already existing within macOS.  But, here are some of the steps I've taken already:

          1. I set both XD and my folder side by side and attempted to drag the images from my folder into XD but I continue to receive the cancel symbol. (I even attempted to click the artboard and I still receive the same result).
          2. I am uploading jpg, and .png files.
          3. I can import the same images using the import option within XD, and then I can mask the images using mask with shape.

          Thanks

          Mihnea Ovidenie
          Community Manager
          Mihnea OvidenieCommunity Manager
          Community Manager
          July 12, 2017

          Hi,

          What browser are you using to drag the image in your XD application? There is a limitation with dragging images from Edge.

          Does it work with IE/Firefox/Chrome?

          Cheers,

          M.

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