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Idan Free
Idan Free
Participant
April 24, 2018
Answered

0xc0000005

  • April 24, 2018
  • 3 replies
  • 10536 views

Hi, how are you today?

I downloaded AE CC18, the installation went well but when I open the application I get the 0xc0000005 error ,  I uninstalled and installed again but still same result.

Any suggestions?

Thanks,

Idan.

    This topic has been closed for replies.
    Correct answer Vinay Dwivedi

    Hi idan,

    This has been logged as a BUG and here are workarounds.

    This issue is noticed if you have Integrated Intel Graphics + NVidia GPU.

    Go To Device Manager>Display Adapters and Disable the NVidia Graphics card.

    or Go to NVidia control panel and modify the settings in NVidia Control Panel in 3D programs settings.

    Select "Integrated graphics" in "preferred graphic processor", not NVidia.

    //Vinay

    3 replies

    mehdihn
    mehdihn
    Participant
    November 2, 2018

    thank you so so much !!!!!

    it done for me

    Vinay Dwivedi
    Adobe Employee
    Vinay DwivediCorrect answer
    Adobe Employee
    April 24, 2018

    Hi idan,

    This has been logged as a BUG and here are workarounds.

    This issue is noticed if you have Integrated Intel Graphics + NVidia GPU.

    Go To Device Manager>Display Adapters and Disable the NVidia Graphics card.

    or Go to NVidia control panel and modify the settings in NVidia Control Panel in 3D programs settings.

    Select "Integrated graphics" in "preferred graphic processor", not NVidia.

    //Vinay

      Jeffrey_A_Wright
      Community Manager
      Jeffrey_A_WrightCommunity Manager
      Community Manager
      April 24, 2018

      Moving this discussion to the After Effects forum.

      Govardhan.V
      Govardhan.V
      Participating Frequently
      April 24, 2018

      Please mention the Windows version.

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