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ألدو
ألدو
Participant
September 14, 2023
Answered

23.6 crash when solid is created

  • September 14, 2023
  • 4 replies
  • 324 views

I have downloaded version 23.6. I can't create a Solid Layer, an error ocurred. I have reinstalled and the error persists.

 

I have downgraded to version 23.5.0 and everything works perfect.

This topic has been closed for replies.
Correct answer ألدو

I had changed some information in the Console - Debug Database View (CTRL+F12).  After I reseted the configuration, the problem was solved.

4 replies

ألدو
ألدوAuthorCorrect answer
Participant
November 6, 2023

I had changed some information in the Console - Debug Database View (CTRL+F12).  After I reseted the configuration, the problem was solved.

nishu_kush
nishu_kush
Legend
September 15, 2023

Hi AMC Software,

 

Sorry to hear about the crash.

As suggested by jenkmeister, please share error messages/crash report along with the following details so that we can diagnose the issue:

  • Your system specifications (CPU, GPU, RAM, OS).
  • Are there any third-party plug-ins installed?

You can try the steps in the following article: https://community.adobe.com/t5/after-effects-discussions/how-to-troubleshoot-startup-issues-in-after-effects-using-the-startup-repair-options/td-p/13866327

Let us know how it goes.

 

Thanks,

Nishu

S
Sneha.gupta
Participating Frequently
September 14, 2023

It may require troubleshooting. Moving it from Bugs to Discussions.

J
Community Manager
jenkmeister17177426Community Manager
September 14, 2023

Could you share the error message with us? 

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