A

Anonymous

Answered

3d options not displaying when preview window is undocked

Forum|Forum|3 years ago
October 24, 2022
5 replies
357 views

I explained the bug in the video, with subtitles to adjust my oral mistakes.

This topic has been closed for replies.

Correct answer

I found out they display when that second screen is set to 100%

As it was set to 125% in the video I posted, the 3d options couldn't show up.

So that's a UI dysfonction...

Tom Olsen

Community Manager

Hi, Nicolas. Quick update: I was able to repro this issue, and I have a fix. We're testing it. Fix will be in an upcoming release. Thanks again for catching this.

Nicolas22169702yd27

Inspiring

Thank you so my workplace will be better than ever !

Tom Olsen

Community Manager

Thank you very much for reporting this issue, Nicolas! We'll look into fixing this.

Mylenium

Legend

This is to be expected, since UI scaling itself is a resource-consuming process. Anyway, glad you could figure it out.

Mylenium

Legend

Click on the "Components" entry on the left and provide the info about your graphics hardware and screens.

Mylenium

A

Anonymous

Mylenium

Legend

Without any system info and other details we can't realyl tell you much. Looks like you're simply running out of "juice" on your second display, which could be anything from the GPU not being sufficient to drive two screens to specific configuration issues in the graphics driver. In any case, check the latter and update the driver if necessary. Anything more will require proper details.

Mylenium

A

Anonymous

Will this documentation be sufficient to solve the problem ?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded