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Participant
September 4, 2021
Question

3D view options dissappear on 4k monitor

  • September 4, 2021
  • 2 replies
  • 184 views

I've seen previous posts about view options not appearing in the comp window, but my issue is slightly different. It started happening after I got a new 4k monitor. I have fully 3d scenes, with cameras, 3d layers, etc, and the view options are still not showing up. However, when I move my comp window to my second, HD monitor, they come back! Also, I have my 4k monitor set to scale text, etc to 150% - when I switch it to 100%, the view options come back. This is all very weird and frustrating - can anyone shed any light on this?

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2 replies

nishu_kush
Legend
September 6, 2021

Hi defaultawnrcirccar4,

 

Sorry for your issue.

This issue has been identified as a bug. Prodcut team is working on a fix. Check out the following post for more details: https://adobe-video.uservoice.com/forums/911311-after-effects/suggestions/43314240-3d-options-not-available-on-4k-monitor-scaled-to-1 

Let us know if there are any other questions.

 

Thanks,

Nishu

Community Expert
September 4, 2021

Try turning off display acceleration in the Preferences/Display panel.