5027 :: 12 AEGP Plugin AEDynamic Link Server: Adobe Media Encoder is not installed

Question

When trying to export ( File > Export > Add to media encoder queue )

I receive the error message in the subject line of this post.

Mac is up to date and I've attached image of computer specs.

Here is what I've tried so far:

Restart
de-install and re-install latest versions of After Effects and Media Encoder
de-install and install previous versions (AE 17.0.4 and ME 14.0.4) based on another support article
de-install AE + ME again + run repair CC Cleaner Tool

I restarted computer between each step and removed preferences using CC prompt (no manual deletion)

I would greatly appreciate support help on this as nothing is working and I continue to get the same error message, and therefore cannot export anything from After Effects to Media Encoder.

anonymous_hedgehog · Accepted Answer

Hi, I had to have our IT staff remove and replace everything from the ground up. It resolved the issue so I will close the ticket, thanks.

nishu_kush · Answer

Hi there, Sorry for your issue and thanks for the detailed post.Could you try turning off the firewall and disabling the antivirus to avoid any interference?Let us know if it helps. Thanks,Nishu

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