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mooncube
mooncube
Participant
April 5, 2018
Answered

Add to render queue crash

  • April 5, 2018
  • 4 replies
  • 2441 views

Hello,

After recent update when I try to 'Add to Render Queue' everything freezes up. Then crashes after a while... Anyone else experiencing this? On a Mac OS 10.13.4
Thanks for any info!

Kim

This topic has been closed for replies.
Correct answer Vidya Sagar

Hi All,

The new patch of After Effects(15.1.1) fixed this issue & is live in Creative Cloud app. Please update and let us know the status.

Thanks,

Vidya

4 replies

D
dyeCreative
Participant
May 16, 2018

The update seems to have fixed the issue for me.

    Vidya Sagar
    Adobe Employee
    Vidya SagarCorrect answer
    Adobe Employee
    April 25, 2018

    Hi All,

    The new patch of After Effects(15.1.1) fixed this issue & is live in Creative Cloud app. Please update and let us know the status.

    Thanks,

    Vidya

    D
    dyeCreative
    Participant
    April 6, 2018

    I'm having a similar issue. Anytime I try to add a comp to the render queue, AE crashes. I have to send it to Media Encoder for render.

    mooncube
    mooncubeAuthor
    Participant
    April 7, 2018

    Yeah I tried Media Encoder but no good for me. Would freeze. The online guy tried:

    - Resetting the preferences to default

    - Changing the project settings to OpenCL ? (not sure if thats the correct name)

    Only thing that worked was reverting back to previous version. Good luck with it!

    ToolfarmJP
    Community Expert
    ToolfarmJPCommunity Expert
    Community Expert
    April 6, 2018

    Hello,

    Would you mention the specific version of After Effects you have used? A piece of idea is that you save your project file as older version like v14 and then open the project and render it if the latest version is unstable.

    mooncube
    mooncubeAuthor
    Participant
    April 6, 2018

    Yes I went to check the version of After Effects when I submitted this, and it crashed... Ha! It is version 15.1 that has the issue for me. I didn't try saving the project as an older version. The online chat people helped me this morning. They couldn't solve the problem and it was crashing like crazy, and wouldn't even load the full project. They ended up recommended reverting back to 15.0.1, which I did, and is rendering fine again.

    When I still had 15.1 running, I did try a new test project and render and no problems, so seems like the issue is with previously saved projects... Don't think I will update again until 15.1.1 as I revisit older projects all the time and kinda need them to work on new versions... this usually isn't an issue.

    Thanks for your response

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