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F Genius Media
Participant
October 13, 2021
Question

Adobe After Affects Not Responding, Keeps Crashing, Can't View Composition Preview

  • October 13, 2021
  • 2 replies
  • 148 views

Hello all,

 

In the last few months my adobe after affects has become unresponsive. I was using it to make short video social media clips. I stopped using it for a few months and now that I am trying to use it again I cannot preview my composition when I import files into the composition and try to edit. After effects also becomes unresponsive everytime I want to close the program. I have to open my task manager and end the adobe after effects task to close it. It's very slow, unresponsive, and unusable for creating videos.

 

I've tried uninstalling adobe after effects and deleting all the adobe after effects files on my computer but I still have the same problems after installing the program again. Below are my computer and storage specifications. 

 

Does anybody have any suggested solutions? Let me know what other information I can provide to help find a solution. Thank you for the help in advance

 

Laptop 
Processor Intel(R) Core(TM) i5-8265U CPU @ 1.60GHz 1.80 GHz
Installed RAM 8.00 GB (7.78 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display

Storage 49 GB free of 237 GB

 

Edition Windows 10 Pro
Version 21H1
Installed on ‎2/‎8/‎2021
OS build 19043.1237

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2 replies

Mylenium
Mylenium
Legend
October 14, 2021

You can uninstall each and all CoDecs from your device manager and your media & devices system control. If WebEx uses specific Codecs, you will find them listed there and should be able to remove them. Other than that you may want to download Sysinternals' Process Explorer to figure out which item freezes your system. This would definitely show up there as a locked process or infinitely firing event call.

 

Mylenium

Mylenium
Mylenium
Legend
October 13, 2021

Start by actually checking your event viewer or the extended Windows and Adobe crash logs. Most likely in the time you didn't use the program some driver or DLL has been updated/ changed and this conflict needs to be straightened out to get AE running again. Similarly, you could have installed other software that messes up the CoDecs or has changed e.g. local security and network settings as some video conferencing tools, VPNs and such occasionally do. If you are using any of the latter for remote work from home, the first thing to do would be to disable them temnporarily for AE. anything beyond that will indeed require exact info from the crash logs or other debugging sources.

 

Mylenium

F
F Genius MediaAuthor
Participant
October 14, 2021

Hi Mylenium,

 

Thanky you for the response. I checked my chrash logs, but there were none. Perhaps because everytime After Effects freezes with the *Not respond* message I close it using my task manager?

 

But I do remember I installed this video conferencing app, Webex by cisco, between the time I last used it and now. I did uninstall that yesterday. Do you know how I could make sure that program is no longer messing with the CoDecs? How can I make sure my local security and network settings are back to what adobe after effects needs to run properly?

 

I checked adobe today and it is still giving me the *not responding* message when I try to edit a composition. 

 

Thank you for the help. 

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