Adobe After Effects causing iMac to restart

Forum|Forum|5 years ago
November 5, 2020
1 reply
225 views

I have a new 128Gb iMac 5K 3.8GHZ 8-Core 10th gen I7 with SSD AMD Radeon Pro 5500.

My iMac has gone to a black screen and restarted three times now when I am using After Effects. The crash report is attached.

I would appreciate any guidance that can be provided about resolving this. Thank you.

After_Effects_2020-11-05_21423_Charles’s-2020-iMac.txt

This topic has been closed for replies.

nishu_kush

Legend

Hi Charles,

Sorry for your issue.

We'll be happy to take a look. We'd need more information on when exactly does it crash. Is there anything specific that triggers the crash? Also, is it happening with all the projects or a particular one?

Let us know, we're here to help.

Thanks,

Nishu

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