Skip to main content
lolag64756498
lolag64756498
Participant
June 8, 2017
Answered

Adobe After Effects cc 2017.2 has stopped working

  • June 8, 2017
  • 5 replies
  • 4233 views

Hi,

My daughter used a trail version of After Effects for her school work and every things was fine.  Last night we upgraded to a licensed  single app version and every time we try and open it we get the error message "Adobe After Effects cc 2017.2 has stopped working" and we can't even get the thing started.

Any suggestions?

Mark

    This topic has been closed for replies.
    Correct answer Mike_Abbott

    Hi, tried this and I got the message "are you sure you want to delete preferences", pressed OK, the software boots up and I get exactly the same issue as above.  Tried 3 times and rebooted and tried again - same result.


    At this stage I would suggest you uninstall and then re-install the entire app via the Creative Cloud app.

    If you open the creative Cloud app, find the After Effects CC line, and move your cursor over it you will see a gear icon appear. Click on that and you will have an option to uninstall.

    5 replies

    Todd_Morgan
    Todd_Morgan
    Legend
    September 13, 2017

    OK so I found the culprit... it is the shortcut launcher that is causing the prob. If you go and start the software at the actual file location instead of using either the shortcut in the W10 startup or even the shortcut icon in the ////Programs folder, AE will start. So some how the shortcut is pooching the starting progress.

      Todd_Morgan
      Todd_Morgan
      Legend
      September 5, 2017

      I had this issue too, and it was due to me closing the workspace window by accident. I had to reinstall Animation Composer and that did it. Somehow, the script code got pooched and messed up the workspace file, so once I reinstalled my scripted software running inside AE all was well.

      vrisch
      vrisch
      Participant
      July 28, 2017

      I have tried uninstalling, deleting preferences, reinstalling AE and restarting the computer. Still the same error message.

      C
      cardanc57204967
      Participant
      July 29, 2017

      У меня так же осталась эта проблема. Нашел решение: нужно отключить в диспетчере устройств windows интегрированную видеокарту. Тогда Adobe After Effects запускается. Но это вызывает множество неудобств.

      У кого-то есть другие решения данной проблемы?

      Программу переустанавливал, реестр чистил, настройки сбрасывал, ничего не помогает.

      I also had this problem. Found the solution: you need to disable the integrated graphics card in the windows device manager. Then Adobe After Effects is launched. But this causes a lot of inconvenience.

      Does someone have other solutions to this problem?

      The program was reinstalled, the registry was cleaned, the settings reset, nothing helps.

      lolag64756498
      lolag64756498Author
      Participant
      June 8, 2017

      I can't get to the preferences because it crashes before it is fully loaded.  I never get the chance to click Edit before this happens.  I tried resetting preferemces to default by doing the ctrl+alt+del during start up to no avail

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 8, 2017

      continue reading that link and delete the preference files.

      lolag64756498
      lolag64756498Author
      Participant
      June 22, 2017

      I have rried following the link under  the Reveal Preferences heading (as there is no delete preferences heading) but that link doesn't exist and I can't find a preferences file when I go searching for it.  I am on Windows 10.

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      June 8, 2017

      reset your preferences - http://helpx.adobe.com/after-effects/using/preferences.html

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices