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HP2018
HP2018
Participant
April 5, 2018
Question

Adobe After Effects is NOT WORKING!

  • April 5, 2018
  • 4 replies
  • 3040 views

Hi

I just installed Adobe After Effects for the first time.I tried to run it but i got this error

:Adobe After Effects CC 2018.1 has stopped working. What am i supposed to do to fix this issue?

And here is more information about the error

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: AfterFX.exe

  Application Version: 15.1.0.166

  Application Timestamp: 5ab0c90e

  Fault Module Name: ntdll.dll

  Fault Module Version: 6.1.7601.24024

  Fault Module Timestamp: 5a58e571

  Exception Code: c0000005

  Exception Offset: 00000000000278cd

  OS Version: 6.1.7601.2.1.0.768.3

  Locale ID: 1033

  Additional Information 1: b542

  Additional Information 2: b542453d9fbc18beb6c8b18272016eaf

  Additional Information 3: 75df

  Additional Information 4: 75dfc37e2dd3d9ff0e7db1399c0f7761

Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

  C:\Windows\system32\en-US\erofflps.txt

    This topic has been closed for replies.

    4 replies

    VENZA
    VENZA
    Participant
    September 11, 2018

    Same here and now it's September. Same crash report.

    A
    Anonymous
    April 18, 2018

    I'm experiencing the same crash error on startup for the latest version (15.1) however the previous version (15.01) is installed and working fine. Below is the specs for my machine. Please let me know if any additional information is required.

    OS Name : Microsoft Windows 7 Home Premium

    Version: 6.1.7601 Service Pack 1 Build 7601

    Processor : Intel(R) Core(TM) i7-4810MQ CPU @ 2.80GHz, 2801 Mhz, 4 Core(s), 8 Logical Processor(s)

    GPU: NVIDIA GeForce GTX 860M with very latest driver installed: version 391.35

    H
    Hupatz!
    Participant
    May 2, 2018

    Hey guys,

    are there any news or solutions? Cause i'm dealing with the same issue. I tried everything...also a clean install of my whole system (win7 pro x64).

    HP ZBook 15 G3

    Nvidia Qaudro M2000M

    Intel Core i7-6700HQ

    M
    mattjamtee
    Participant
    April 9, 2018

    I have the same issue.  Just tried Adobe support but not their fault, supposedly a Microsoft Windows 7 SP1 issue but no offer of a solution.  Only happening with Adobe After Effects CC 2018.1 after update this morning.  No other software effected and I have not updated Windows in over 12 months.  I would expect a more proactive response from Adobe, very disappointing.  It often seems the bigger a company gets the more inclined they are to forget about the customers who helped to get them there.

      M
      mattjamtee
      Participant
      April 9, 2018

      https://support.microsoft.com/en-in/help/2718841/0xc0000005-error-message-and-windows-explorer-stops-responding-on-a-co

      M
      mattjamtee
      Participant
      April 9, 2018

      I have now installed the previous version of After Effects CC 15.0.1 and the software is now working.  So this must be an Adobe software issue.  Adobe please investigate and update the 2018 version.

      ~graffiti
      ~graffiti
      Legend
      April 5, 2018

      [Moved to Adobe After Effects]

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