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jaysonl90610762
Participating Frequently
September 9, 2017
Question

Adobe Dynamic Link connect failed

  • September 9, 2017
  • 4 replies
  • 1396 views

Since 6-SEP-2017 I can't use my Adobe After Effects & Adobe Encoder Media latest version,
It show the message as below, i have tried to re-install all the adobe software but still the same issue,
is pending my job about 5 days,
My platform is Windows 10 Home 64bits and currently using Norton security.
i have survey and search in google but still can't find the correct way to solve my problem,
and i think this i'm not the 1st USER facing this issue, i hope that your team have to look serious on this problem,

To use all the platform and 3rd party Anti virus to ensure all the software work fine to reduce this kind of unsolved happen.
Please advise the best and short-way solution!

    This topic has been closed for replies.

    4 replies

    J
    jaysonl90610762Author
    Participating Frequently
    October 16, 2017

    Yes !! but still doesn't work

    Szalam
    Community Expert
    SzalamCommunity Expert
    Community Expert
    October 16, 2017

    Have you tried contacting Adobe support?

    J
    jaysonl90610762Author
    Participating Frequently
    October 16, 2017

    NO, i hope some one can help me on this

    J
    jaysonl90610762Author
    Participating Frequently
    September 10, 2017

    After i tried to uninstall my Norton and uninstall all adobe product and re-install,guess what,
    i get this message as below in my Adobe Encoder Media
    I has been use your product about few weeks only then happen like this,
    until now , i haven't get any reasonable solution and advise,
    so frustrating!!!! i pending my job a week ! Please help!

    Szalam
    Community Expert
    SzalamCommunity Expert
    Community Expert
    October 3, 2017

    jaysonl90610762  wrote

    I has been use your product about few weeks only then happen like this,

    It is not my product. I am just a user like you.

    Have you tried turning your firewall off?

    Szalam
    Community Expert
    SzalamCommunity Expert
    Community Expert
    September 9, 2017

    If you disable Norton, will AE launch?

    J
    jaysonl90610762Author
    Participating Frequently
    September 9, 2017

    still same even i disabled

    R
    Community Expert
    RobShultzCommunity Expert
    Community Expert
    September 9, 2017

    All of the applications that you're trying to link are up to date? (Sorry if you answered this but I just want to make sure and this is the most common cause.)

    J
    jaysonl90610762Author
    Participating Frequently
    September 9, 2017

    Yes, is up to date

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