Adobe Premiere and After Effects freezes/crashes everytime I try to open preferences.

Forum|Forum|2 years ago
October 29, 2023
1 reply
459 views

I need to change my preferences inside After Effects and Premiere Pro, but for some reason the screen freezes indefinitely and I have to force quit it. My PC is a Windows 10 machine. I have tried this on:
Adobe Premiere V 2024, 2023, 2022, 2021

Adobe After Effects V 2024, 2023, 2022

The same behavior is present in all of those versions. Media Encoder does not have this glitch though. I have no idea how to fix this glitch, I have searched through multiple forums/discussions and so far none of them have helped me fixed it. The following is what I have tried so far:

Uninstall/reinstall application
Try other versions

Deleted cache and old preference files

Reset preferences/settings to default

Updated Graphics Card

Updated MSI Motherboard
Changed Audio hardware

I genuinely have no idea why this bug is present. Unfortunately I have yet to find a solution to this problem.

This topic has been closed for replies.

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DanielScheffler

Participant

Same here, did you find a solution?

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Osamah37824321cd36

Participating Frequently

same... did u find any solution?

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Osamah37824321cd36

Participating Frequently

@DanielScheffler i found solution, it was something wrong with my current user account on windows, i created another administrator account, and ran the apps, and it worked fine... probably there must have been something wrong with the registry for this user, i then reset the windows and logged in again with my account with admin rights... and everything was back to normal

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