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May 14, 2024
Question

Advanced 3d renderer. My laptop shuts down while exporting

  • May 14, 2024
  • 2 replies
  • 182 views

Hey, there. I use AE on my Dell XPS 15 9510 laptop. Processor: 11th Gen Intel(R) Core(TM) i7-11800H.

Whenever I try to export project files with 3d files (glb format)  with the new advanced 3d renderer, my laptop shuts down.

 

I rarely have problems exporting really heavy and long comps with the regular classic 3d renderer, but whenever I try to export files with  3d files in the render queue, my laptop shuts down after a 100 frames or so.  The 3d files I use are not that heavy around 20-30 k polygons at most. Does anybody know what may be causing  the problem? I assume it might be a power supply or overheating issue.

 

I would really appriciate itIf anyone can suggest a method or way I can use to meke the exporting process less demanding .

 

Cheers, Toni 

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    2 replies

    ToolfarmJP
    Community Expert
    Community Expert
    May 15, 2024

    Would you try to update the version of the graphic card driver?

     

    kglad
    Community Expert
    Community Expert
    May 14, 2024

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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