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ArtsySuperhero
ArtsySuperhero
Inspiring
December 3, 2018
Answered

Ae 2019 giving me all sorts of issues

  • December 3, 2018
  • 2 replies
  • 1027 views

So, I updated my After Effects a couple days ago & everything seemed fine until I needed to render. Every time I added my project to the render queue it either froze up or crashed. It only happened when I added it to the render queue. I could edit things fine. Finally I just exported to media encoder & rendered it that way. So now I've had to start a new project for work & now every time I change the time stamp it keeps crashing. I've uninstalled After Effects & reinstalled it, doesn't fix it. I've uninstalled my Creative Cloud & reinstalled it, doesn't fix it either. I don't know what else to do.

This topic has been closed for replies.
Correct answer caroline_edits

That's a bummer, I'm sorry to hear that. Here's a couple more ideas.

1. File > Project Settings > change your render settings to either "Metal" or "Software Only"

2. After Effects CC > Preferences > Media & Disk Cache > "Empty Disk Cache"

What version of After Effects are you in?

-Caroline

2 replies

J
JudieL
Known Participant
May 23, 2019

Why is Ae so buggy in CC 2019? Constant freezes and now these 3 error messages, all at the same time. I have been on Adobe chat support for almost 45 minutes. One of your reps finally took my chat, and then immediately said it was time for him to go home for the day. I have a deadline.

caroline_edits
Community Manager
caroline_editsCommunity Manager
Community Manager
December 3, 2018

Hey JozieB!

Funny seeing you here, I helped you out on twitter earlier today! Did deleting those XML files we talked about get rid of this issue or is there something else I can do for you?

-Caroline

ArtsySuperhero
ArtsySuperheroAuthor
Inspiring
December 6, 2018

It worked fixing it from freezing or crashing when moving the time stamp but it still won't let me go to the render queue. If I click on the render queue or add to it, After Effects freezes.

caroline_edits
Community Manager
caroline_editsCommunity ManagerCorrect answer
Community Manager
December 6, 2018

That's a bummer, I'm sorry to hear that. Here's a couple more ideas.

1. File > Project Settings > change your render settings to either "Metal" or "Software Only"

2. After Effects CC > Preferences > Media & Disk Cache > "Empty Disk Cache"

What version of After Effects are you in?

-Caroline

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