AE 2019 startup issue

Forum|Forum|7 years ago
November 20, 2018
1 reply
293 views

Hi, I have just installed AE 2019 on a weeks' trial version, but the second day I try to access it I am prompted again to verify my email address. For some reason, however, it is sending the verification mail to the wrong address because it has tried to repeat the email address after the .com so of course I'm not getting it. There is no button to change email address to a correct one. I have updated my password and have received those emails OK, but I still cannot use the application.

ae 2019 startup issue

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Kyle Hamrick

Community Expert

This might be a good question to take directly to customer support, so they can potentially get into your account and fix whatever needs fixing.

simonejayneAuthor

Participant

Agreed - although I looked for the link to their support page and all I could find was this! Maybe I just need to look harder!! Thanks for getting back to me!

Kyle Hamrick

Community Expert

Heh. No worries! I agree that the support page steers you here. These are primarily user-to-user forums, which can indeed fix most people's problems without needing to involve support. That said, you should be able to contact them directly here: Contact Customer Care

You do need to be signed in for that, and since that's the root of your problem... You can also contact them directly by phone at 1-800-833-6687. Good luck!

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