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Participant
July 8, 2019
Question

AE 2019 Was working then started crashing right when it says initializing mediacore and I tried downgrading to 2017 and it started doing it too!!

  • July 8, 2019
  • 1 reply
  • 320 views

this is the report in the Event Viewer Registry

Faulting application name: AEGPUSniffer.exe, version: 16.1.1.4, time stamp: 0x5ca992a2

Faulting module name: nvcuda.dll, version: 24.21.13.9731, time stamp: 0x5adc2e79

Exception code: 0xc0000005

Fault offset: 0x00000000003236ba

Faulting process id: 0x37f0

Faulting application start time: 0x01d5354685652d1b

Faulting application path: C:\Program Files\Adobe\Adobe After Effects CC 2019\Support Files\AEGPUSniffer.exe

Faulting module path: C:\WINDOWS\SYSTEM32\nvcuda.dll

Report Id: bb003218-e5c2-4b2a-91a3-899d633f1da5

Faulting package full name:

Faulting package-relative application ID:

If I remove nvcuda from sys32 it runs fine but when I put a video in it stops responding.

if I remove AEGPUsniffer it just doesn't run.  I'm so lost I need help my computer:

ASUS Zenbook

Intel(R) Core(TM) i7-8750H CPU @2.20GHz 2.21 GHz

16gb RAM 15.9 Usable

64x

Win10

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1 reply

Rameez_Khan
Legend
July 19, 2019

Hi BloomfieldProductions,

This seems to be a driver related problem.

Which version of NVIDIA and Intel onboard driver is installed on your machine?

I assume it might work if you disable the NVIDIA GPU via Device Manager. However, I won't recommend doing it permanently. I'm just curious to know the outcome.

I'd also suggest that you update both the GPU drivers. I've seen a lot of onboard GPU-related problems lately.

Looking forward to helping you with this.

Rameez