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DavidJackson
Known Participant
May 23, 2020
Question

AE 2020 / Mac Pro 2019 Crash on launch issues

  • May 23, 2020
  • 4 replies
  • 2383 views

Anyone else experiencing any craashes after the latest CC2020 AE update. Since doing it, i've had about 9 crashes. These usually follow the system waking up from sleep. As soon as AE launches, it opens, stutters. entire system sticks, non responsive, eventually crahsing and restarting.

 

Mac Pro 2019, 16-core 192gb RAM, GPU W5700X

I thought it may be just a system bug, however i'd been using the sytem for a few hours after this particular sleep. Doing data backup. replying to emails etc. It was only when i hit launch AE i instantly had the issue. It's incredibly annoying.

 

 

    This topic has been closed for replies.

    4 replies

    B
    brnozrkn
    Participant
    July 19, 2020

    My problem resolved after clean windows install, but AE updated to 17.1.2 version in the meantime as well so both might have been solved my problem.

    W
    wateye
    Participating Frequently
    July 19, 2020

    The same to me

    I'm using AE 2020

     

    waiting lauch the AE it crash and restrart

    saids 9 errors:

     

    9 error-reporting banks
    Processor 0: IA32_MCG_STATUS: 0x0000000000000005
    IA32_MC6_STATUS(0x419): 0xfe0000000100110a
    IA32_MC6_ADDR(0x41a): 0x000000011809a080
    IA32_MC6_MISC(0x41b): 0x0000055084000086
    IA32_MC7_STATUS(0x41d): 0xfe0000000100110a
    IA32_MC7_ADDR(0x41e): 0x000000011809a0c0
    IA32_MC7_MISC(0x41f): 0x0000051084000086
    Processor 1: IA32_MCG_STATUS: 0x0000000000000005
    IA32_MC6_STATUS(0x419): 0xfe0000000100110a
    IA32_MC6_ADDR(0x41a): 0x000000011809a080
    IA32_MC6_MISC(0x41b): 0x0000055084000086
    IA32_MC7_STATUS(0x41d): 0xfe0000000100110a
    IA32_MC7_ADDR(0x41e): 0x000000011809a0c0
    IA32_MC7_MISC(0x41f): 0x0000051084000086
    Processor 2: IA32_MCG_STATUS: 0x0000000000000005
    IA32_MC6_STATUS(0x419): 0xfe0000000100110a
    IA32_MC6_ADDR(0x41a): 0x000000011809a080
    IA32_MC6_MISC(0x41b): 0x0000055084000086
    IA32_MC7_STATUS(0x41d): 0xfe0000000100110a
    IA32_MC7_ADDR(0x41e): 0x000000011809a0c0
    IA32_MC7_MISC(0x41f): 0x0000051084000086
    Processor 3: IA32_MCG_STATUS: 0x0000000000000005
    IA32_MC6_STATUS(0x419): 0xfe0000000100110a
    IA32_MC6_ADDR(0x41a): 0x000000011809a080
    IA32_MC6_MISC(0x41b): 0x0000055084000086
    IA32_MC7_STATUS(0x41d): 0xfe0000000100110a
    IA32_MC7_ADDR(0x41e): 0x000000011809a0c0
    IA32_MC7_MISC(0x41f): 0x0000051084000086
    mp_kdp_enter() timed-out on cpu 3, NMI-ing
    mp_kdp_enter() NMI pending on cpus: 0 1 2
    mp_kdp_enter() timed-out during locked wait after NMI;expected 4 acks but received 1 after 7092026 loops in 1104000000 ticks
    panic(cpu 3 caller 0xffffff800364b27c): "Machine Check at 0x00000001158f6650, registers:\n" "CR0: 0x0000000080010033, CR2: 0x000000010ab51000, CR3: 0x000000015d90d0e0, CR4: 0x00000000003626e0\n" "RAX: 0x0000000116704d28, RBX: 0x00007ffeefbf3e20, RCX: 0x0000000116704fd0, RDX: 0x00007ffeefbf3d70\n" "RSP: 0x00007ffeefbf3d48, RBP: 0x00007ffeefbf3d80, RSI: 0x00007ffeefbf3e20, RDI: 0x0000600003525600\n" "R8: 0x00007ffeefbf3c30, R9: 0x00007ffeefbf3e70, R10: 0x0000000000000c50, R11: 0x0000000117b89725\n" "R12: 0x00007ffeefbf3e20, R13: 0x0000000000000000, R14: 0x00007ffeefbf3eb8, R15: 0x00007ffeefbf3ff8\n" "RFL: 0x0000000000000206, RIP: 0x00000001158f6650, CS: 0x000000000000002b, SS: 0x0000000000000023\n" "Error code: 0x0000000000000000\n"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.121.1/osfmk/i386/trap_native.c:168
    Backtrace (CPU 3), Frame : Return Address
    0xffffff811863bbe0 : 0xffffff800351f5cd
    0xffffff811863bc30 : 0xffffff8003658b05
    0xffffff811863bc70 : 0xffffff800364a68e
    0xffffff811863bcc0 : 0xffffff80034c5a40
    0xffffff811863bce0 : 0xffffff800351ec97
    0xffffff811863bde0 : 0xffffff800351f087
    0xffffff811863be30 : 0xffffff8003cc27ec
    0xffffff811863bea0 : 0xffffff800364b27c
    0xffffff811863bf90 : 0xffffff8003cc2958
    0xffffff811863bfa0 : 0xffffff80034c629f

    BSD process name corresponding to current thread: After Effects
    Boot args: -v darkwake=1 nv_disable=1 dart=0 -cdfon -disablegfxfirmware lilucpu=9

    Mac OS version:
    19F96

    Kernel version:
    Darwin Kernel Version 19.5.0: Thu Apr 30 18:25:59 PDT 2020; root:xnu-6153.121.1~7/RELEASE_X86_64
    Kernel UUID: 7B7F06EE-1B75-345E-B898-2FD4FEC20F0D
    Kernel slide: 0x0000000003200000
    Kernel text base: 0xffffff8003400000
    __HIB text base: 0xffffff8003300000
    System model name: MacBookPro13,1 (Mac-473D31EABEB93F9B)
    System shutdown begun: NO
    Panic diags file available: YES (0x0)

    System uptime in nanoseconds: 289502820207
    last loaded kext at 51713280287: com.github.osxfuse.filesystems.osxfuse 3.10.6 (addr 0xffffff7f87bf4000, size 110592)
    loaded kexts:
    com.github.osxfuse.filesystems.osxfuse 3.10.6
    me.kishorprins.VoodooInput 1.0.5
    com.intel.driver.EnergyDriver 3.5.5
    com.alexandred.VoodooI2CHID 1

    nishu_kush
    nishu_kush
    Legend
    May 25, 2020

    Hi there,

     

    Sorry for your issue with After Effects.

    As Rick suggested, I'd recommend using the cleaner tool to uninstall After Effects and installing it again.

    Let us know if it helps.

     

    Thanks,

    Nishu

      D
      DavidJacksonAuthor
      Known Participant
      May 28, 2020

      unfortuanetly it's not just AE. After doing more testing over the last few days, after every sleep on launch of a CC app the system crashes. InDesign this moring. And Ae just now.

      Snippit of the Panic here. The system becomes suggish, unresponsive eventaully forcing a restart.

       

      Panic(CPU 16, time 4422032430747): NMIPI for spinlock acquisition timeout, spinlock: 0xffffff816d432b20, spinlock owner: 0xffffff81727bf000, current_thread: 0xffffff81727bf000, spinlock_owner_cpu: 0x10
      RAX: 0x000000000000034d, RBX: 0x00000000000000bc, RCX: 0x00000000000000ad, RDX: 0x000000bd00000000
      RSP: 0xffffff92f4ea0e60, RBP: 0xffffff92f4ea0ea0, RSI: 0x00000000000000bc, RDI: 0xffffff8010ca1780
      R8: 0x0000000000000001, R9: 0x0000000000000000, R10: 0x0000000000000000, R11: 0x0000000000000000
      R12: 0x000000bd8fcf1762, R13: 0xffffff81727bf000, R14: 0xffffff8010ca1780, R15: 0xffffff8010ca1780
      RFL: 0x0000000000000083, RIP: 0xffffff8010333a70, CS: 0x0000000000000008, SS: 0x0000000000000010
      Backtrace (CPU 16), Frame : Return Address
      0xffffff92f4ea0d10 : 0xffffff8010449e8b
      0xffffff92f4ea0d60 : 0xffffff80102c5d47
      0xffffff92f4ea0ea0 : 0xffffff801034420b
      0xffffff92f4ea0ed0 : 0xffffff801034428c
      0xffffff92f4ea0f20 : 0xffffff80104537de
      0xffffff92f4ea0f60 : 0xffffff80104526f3
      0xffffff92f4ea0f80 : 0xffffff8010449e8b
      0xffffff92f4ea0fd0 : 0xffffff80102c5bed
      0xffffff930be9bee0 : 0xffffff80108265e9
      0xffffff930be9bf10 : 0xffffff8010823254
      0xffffff930be9bf40 : 0xffffff80109870b7
      0xffffff930be9bfa0 : 0xffffff80102c6206

      BSD process name corresponding to current thread: After Effects
      Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

      Mac OS version:
      19F96

      Kernel version:
      Darwin Kernel Version 19.5.0: Thu Apr 30 18:25:59 PDT 2020; root:xnu-6153.121.1~7/RELEASE_X86_64
      Kernel UUID: 7B7F06EE-1B75-345E-B898-2FD4FEC20F0D
      Kernel slide: 0x0000000010000000
      Kernel text base: 0xffffff8010200000
      __HIB text base: 0xffffff8010100000
      System model name: MacPro7,1 (Mac-27AD2F918AE68F61)

      R
      Community Expert
      Rick GerardCommunity Expert
      Community Expert
      May 23, 2020

      Are you on Catalina? No problems at all with OSX 10.14.6

      D
      DavidJacksonAuthor
      Known Participant
      May 24, 2020

      10.15.4 here. Makes no sense not to keep Catalina upto day with the issues 

      R
      Community Expert
      Rick GerardCommunity Expert
      Community Expert
      May 24, 2020

      1 32-bit line of code in any portion of any app, plug-in, or extension and you have problems with Catalina. It is in the documentation. Only AE 2020 is supposed to be capable. I can't take the chance because of the documentation and warning I read on the Apple site and the fact that Adobe products comprise only about 60% of my toolbox. To me, it makes no sense to run a system update when a lot of the tools I need to do my job are not yet claiming 100% Catalina compatibility. Apple should not have locked out all 32-bit code. There should have been a back door or module that could have kept compatibility. 

       

      I would suggest that you uninstall all adobe apps, delete all preferences, even run the Adobe Cleaner tool and start over with a fresh, clean, install. Then slowly start adding back your 3rd party effects, extensions, and scripts.

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