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N
nyfeman
Inspiring
March 11, 2020
Question

AE 2020 preview unusable

  • March 11, 2020
  • 1 reply
  • 502 views

I'm having to roll back AE from 17 to 16 AGAIN because of an unusable product. Preview in 17.0.4 is SLOW and buggy (won't stop on spacebar press, just keeps going until it completely cycles through the comp). Come on, Adobe! Stop releasing garbage products into the wild! Your QC needs some QC!

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    1 reply

    nishu_kush
    nishu_kush
    Legend
    March 13, 2020

    Hi there,

     

    Sorry for your issue with After Effects.

    Could you share your system specifications (CPU, GPU, RAM, OS)? Try resetting the preferences of After Effects version 17 and check if it helps: https://community.adobe.com/t5/after-effects/faq-how-to-reset-trash-preferences-in-after-effects/td-p/10634342?page=1

    Let us know if it brings any change.

     

    Thanks,

    Nishu

    N
    nyfemanAuthor
    Inspiring
    March 13, 2020

    MacBook Pro 15", 2018; 2.9 GHz Intel Core i9; 32GB 2400 MHz DDR4; Radeon Pro 560X 4 GB + Intel UHD Graphics 630 1536 MB; Mojave 10.14.6

     

    Also have a well specced Mac Pro (2019) That AE and PP 2020 won't even launch on. But that's another ticket...

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