Participant

Question

AE 2023 Preview freezing everytime

Forum|Forum|3 years ago
February 21, 2023
5 replies
3596 views

Hi,

My assistant and I intstalled AE 2023 and now have a major issue : The preview freezes after a few secondes/minutes of using the software (on both of our computers.)

It's a total freeze of the preview image (the rest of the software is still responding) at a certain point in the timeline.

Nothing to do but closing the software when it happens, and it happens every 30s to me currently, so it's impossible to work.
GPU drivers are updated, we already tried to clear Disk caches and Database media caches.

We dont know what to do. Does someone have a hint ?

my specs :

CPU : I7-10875

RAM : 32GO DDR4

GC : Nvidia RTX 2070

OS :Windows 11 Pro 64bit

AE v23.2.0

C

ch2audio

Participant

Hello,
I ran into the same problem - the Composition Preview playback works for the first minutes and then stops working and the Preview freezes to the current frame. The Software keeps running and responding.
After restarting AE, it works again for some minutes until the Preview freezes.
Thank you for your help!

My System Specs:
XMG/Schenker DTR15 Notebook
CPU: I7-9700
RAM: 16GB DDR4
GPU: Nvidia RTX2060
OS: Windows 10 IoT Enterprise LTSC
AE: v23.2.1

Ç

Çağdaş Can26938279bqx8

Participant

My new method is to use after effects latest version beta. In the beta version, these problems have been reduced a lot. You can download beta application from Creative cloud.

nishu_kush

Legend

Hi Alexandre25979675lblx,

We can get this checked.

Could you share the system specs of the other computer? We'll try to find the the common components and reproduce the issue at our end. Does it happen with a particular project? Also, what's the version of Nvidia driver you're using?

Moving this thread from Bugs to Discussions for troubleshooting.

We're here to help.

Thanks,

Nishu

A

Alexandre25979675lblxAuthor

Participant

Hi Nishu Kush

Thanks for your help, here the specs of the other computer :
Windows 10 Professionnel 64 bits

Intel Core i7-9750H (Hexa-Core 2.6 GHz / 4.5 GHz Turbo - 12 Threads - Cache 12 Mo)
NVIDIA Quadro RTX 5000
RAM : 48GO DDR4
model of the computer : ASUS ProArt StudioBook Pro 15 W500G5T-HC013R
Best Regards,

nishu_kush

Legend

Thanks for sharing the details. Please try this:

Go to File > Project Settings > change the renderer to Mercury Software Only.
If that doesn't help, go to After Effects Preferences > Display > uncheck Hardware Accelerated Composition, Layer, and Footage Panels and clear cache (Edit > Perge > All Memory & Disk Cache).
Restart After Effects.

Let us know how it goes.

Thanks,

Nishu

V

Valera23819685k4vj

Participant

Try to disable multi thread rendering, sometimeth it could work.

D

Duong23818023hv2t

Participant

Thankssss god for your sending you to earth to make this comment !
My AE project was driving me nut because whenever I import a video, no matter what codec it is, will make the program freeze. I could not save the project or preview my timeline.
For anyone who looking for a solution, this might be it. Go to Memory & Performance ---> Uncheck "Enable Multi-Frame Rendering" box.