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Inspiring
Sep 12, 2024 5:45 PM UTC
Answered

AE 2024.6.2 Crashes on launch

I get this error when launching AE: 

After Effects error: Crash in progress. Last logged message was: <24820> <DynamicLink> <5> Increase wait time to 2

The program previously worked just yesterday but today I can't even open it. The application crashes before I even have an option to "Reset Preferences" or "Start in Safe Mode." I have uninstalled and re-installed, restarted computer, and updated GPU drivers, but to no avail. Also updated all other Adobe apps, including the CC app. Tried running previous version of AE (23.6.9) and it doesn't work either.
Trying to upload the crash report but this site doesn't support the file format that AE generates, kind of ironic... uploaded a screenshot of what I could, and can provide it if needed for further investigation.
PC specs:

OS Windows 10
Processor	Intel(R) Core(TM) i7-5960X CPU @ 3.00GHz   3.00 GHz
Installed RAM	64.0 GB (63.9 GB usable)
System type	64-bit operating system, x64-based processor
GPU NVIDIA RTX2080Ti



Alex BraddockCorrect answer
Inspiring
Sep 12, 2024 10:27 PM UTC

Removing, restarting, then installing newest and restarting again, then deleting preferences has fixed it! Thank you for sticking with this issue all day!

13 replies

Inspiring
Sep 12, 2024 5:56 PM UTC

Hi! No, I do not.

Translate
Sep 12, 2024 5:54 PM UTC

Do you by chance have Trend Micro Anti-malware installed on your machine? 

Translate