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Participant
February 15, 2024
Question

AE 2024 Unusable

  • February 15, 2024
  • 4 replies
  • 285 views

There's something seriously wrong with this build.
I've decided to use the time it takes to START rendering a queue of multiple comps with a solid bg, prerendered anim comps and some vector logos inside, to express how disappointed I am in the way this product is being handled.

I'm using AE 24.1
Windows 11 Pro
AMD Ryzen 9 7950X3D 16-Core, 32 threads, 4200Mhz
64 Gb RAM
4090 RTX

Drivers are up to date. Even stopped using a double monitor setup (becuase i read somewhere that might help. As hilarious as that sounds) to see if that would help cause client is breathing down my neck.

There is absolutely no reason the UI is as laggy as it is and there's absolutely no reason for the incosistency in performance. Sometimes render queues take ages to start (see right now), other times items that would normally render in less than a minute (sometimes they do) take over 15. Constant hangs, constant crashes.

At this point this software cannot be relied upon and shouldn't be out I'm wondering why am I paying for it when it doesn't even come close to the standards that are to be expected of a professional tool.
This feels like nothing short of getting scammed.

If any one reading this is starting out their carreer, STAY AWAY. Learn any other software you can. 
I'm hanging by a thread here only for the familiarity of it all but it's getting to a point where I can't rely on this to get the job done.

@Adobe, at the very least make the older versions more easily accesible. That's the bare minimum you should do. Stop giving us features no one else wants and focus on getting your builds to be stable and consistent.
I don't need a shiny new feature every year. I just need the product to work. Right now, it just doesn't cut it.

This topic has been closed for replies.

4 replies

nishu_kush
Legend
March 22, 2024

Moving your post to the Discussions board while we await your information.

 

Thanks,

Nishu

February 20, 2024

Thanks for uploading the logs. Those are the logs for our telemetry. We need the After Effects Log.txt file with the crash if you can upload that? 

Participant
February 19, 2024

Just tried a Safe Mode run. Random crash. Again.
Here are the logs
https://drive.google.com/drive/folders/1DkJkRYBSiKzFYQst8cu-kQbTABMVtBcA?usp=sharing

February 15, 2024

I promise we are not shipping AE in the state you're seeing it in. We are spending the vast majority of our time on stability. 

 

Can you capture videos of what you're seeing? Can you enable logging and share the logs with us? Does it reproduce in Safe Mode? 

 

My guess is you've got third-party plugins or encoders or other hardware installed that is causing these delays. But we'll need more information on your installation and errors to help.