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Y
yonggy
Participant
June 1, 2022
Answered

AE 22.4 can't launch on MacOs 12.4

  • June 1, 2022
  • 2 replies
  • 593 views

Hi all,

I am experiencing crashes on AE 22.4, am running on MBP 14 M1Pro, Monterey 12.4, it pops up 2 different dialog box, one was displaying Dynamic Link error and later is GPU Foundation issue, any tips to help to solve this ?

 

Thanks !

 

This topic has been closed for replies.
Correct answer nishu_kush

Hi,

As per my initial post stated, I was on Apple MBP 14" M1 Pro, running on macOSX Monterey 12.4.
Thanks.

 


Hi there,

 

Are you the BRAW plug-in or any other third-party plug-in? If so, try removing them and see if it brings any change. Go to HD/Library/Application Support/Adobe/Common/Plugins/7.0/MediaCore and remove all the files and folders temporarily (except dummy.txt).

Let us know how it goes.

 

Thanks,

Nishu

2 replies

Y
yonggyAuthor
Participant
June 1, 2022

 

Thanks so much.

 

nishu_kush
nishu_kush
Legend
June 1, 2022

Thanks for sharing the screenshot.

Does it show any crash report? If not, please check if After Effects is generating any crash log: https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on-your-computer/td-p/10333124

Looking forward to your response.

 

Thanks,

Nishu

Y
yonggyAuthor
Participant
June 2, 2022

Hi,

As per my initial post stated, I was on Apple MBP 14" M1 Pro, running on macOSX Monterey 12.4.
Thanks.

 

nishu_kush
nishu_kush
Legend
June 1, 2022

Hi yonggy,

 

Welcome to the community and sorry for the crash.

Could you share a screenshot of both the errors?

We're here to help, just need more info.

 

Thanks,

Nishu

E
EmirKr
Participant
July 16, 2022

im having the same problem, abd there's no plugin folder in the common folder

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