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jond80202700
jond80202700
Participating Frequently
May 12, 2022
Question

AE 22.4 crashes on launch.

  • May 12, 2022
  • 1 reply
  • 233 views

Hello,

I purchased a brand new Macbook Pro. After Effects crashes on launch. See the screen grab enclosed. I've tried reinstalling AE, downgrading AE, wiping preferences/plugins... so far nothing is working. Any suggestions would be appreciated. Premiere, Audition, PS all work fine.

 

OS:

Monterey 12.3.1

Specs: 

  Chip: Apple M1 Max

  Total Number of Cores: 10 (8 performance and 2 efficiency)

  Memory: 64 GB

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1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
May 12, 2022

Hi there!

Sorry for the crash. Could you check if crash reports are saved? https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on-your-computer/m-p/10333124#:~:text=If%20you're%20using%20a,stored%20in%20the%2016.0%20folder.

 

Let us know.

Thanks,

Kartika

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