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rtdc
Known Participant
January 2, 2023
Question

AE 23.1.0 (Build 83) missing footage bug

  • January 2, 2023
  • 11 replies
  • 2306 views

AE 23.1.0 (Build 83) has a missing footage bug on MacOS Ventura 13.1. 

Problem appeared after upgrading to Ventura and reinstalling everything. All project files are stored in Dropbox which now has a problem of it's own - every necessary file has to be made as Available-offline. After making most of project files available offline, some footage was still missing and After Effects greeted me with 16 pairs of error messages saying "file 'somefile.mp4' cannot be imported – this "Moov" file is damaged or unsupported" and "The source compression type is not supported (86::1)"  - nothing new - I have had this dropbox related issue on MacOS 12 - except there I could just search in finder for missing file, make it Available-offline, go back to AE, double click on missing footage item, select just synced footage and everything was fine (after I did it again and again with every missing file). 

Now it doesn't work. 

Now I search in finder for missing footage, make it Available-Offline, but after I double click it in AE to replace it, I'm getting same 2 error messages "The source compression type is not supported (86::1)" and "file 'somefile.mp4' cannot be imported – this "Moov" file is damaged or unsupported".  I can play this file in Finder, VLC, I can even queue and re-encode it with Adobe Media Encoder without a problem, but I'm unable to import it to AE, or replace missing footage with this recently synced file. 


The workaround
is to Duplicate the file in finder, so instead of "video.mp4" I get also "video copy.mp4" - and then I can replace missing footage with this new file. 
2nd workaround is to rename recently synced file in finder > video.mp4 to video2.mp4 works just fine, except, I'm using same file in different projects and this would break my workflow after Adobe finds a solution for this bug.

 

This topic has been closed for replies.

11 replies

rtdc
rtdcAuthor
Known Participant
January 2, 2023

One more thing  - if I delete original file "video.mp4", and rename duplicated file "video copy.mp4" to original file name "video.mp4"  - I'm getting same error. I also Purged all memory and cache, and even deleted AE cache folder - didn't help.