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Inspiring
March 20, 2024
Question

AE 24.1 crashes after loading 2GB AI file

  • March 20, 2024
  • 1 reply
  • 158 views

Hi. I'm a beginner AE user, so forgive me if I ask about obvious things.

My AE version 24.1 (Windows) crashes every time I try to open a file from Illustrator (about 2GB). I'm not sure if it's due to the file size or any other factors. So far, I've reset preferences, cleared the cache, and saved the AI file with different options. Unfortunately, without success. Does anyone have similar experiences and any advice?

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1 reply

ToolfarmJP
Community Expert
Community Expert
March 24, 2024

You open the task manager and find which parts are consumed most when you open the file. It may give a hint of the crash cause.