Skip to main content
Participant
October 30, 2025
Question

AE 24.6.4 Crash report; help!

  • October 30, 2025
  • 2 replies
  • 57 views

Hello, I've been editing with AE for a while but can't, for the life of me, parse out the crash reports.

 

I go to export a video I've been working on and it'll make it a few hours through before crashing at a certain part (again, knowing which part is has trouble on would be awesome, if I could understand the crash report).

 

I was wondering if someone more experienced than I could help? I'd like to understand where I'm going wrong and what I can do to fix things.

 

Here are my computer stats (feel free to roast how antiquated my PC is by now). I've been able to scrape by before...
AMD Ryzen 5 3600
B450-A PRO MAX
32 gb RAM

PS: Before anyone asks "why" I use 24.6.4, the reason is because I personally enjoy it. It works well for me. 

Thank you, please be kind 🙂

2 replies

nishu_kush
Community Manager
Community Manager
November 6, 2025

Sorry to hear about the crash.

 

The UXP logs you share don't provide much information about the issue. Do you get the crash reporter after the crash? If so, provide your email ID to it and submit. We'll be able to file the crash report in our system.


Thanks,
Nishu

ToolfarmJP
Community Expert
Community Expert
November 4, 2025

Would you start by updating the graphic card driver?