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allofuscreative
Participant
September 9, 2017
Question

AE and Pr "Not Responding" after idling in Windows 10

  • September 9, 2017
  • 3 replies
  • 500 views

Hi everyone,

This happens to me quite frequently on both of my PCs where if I have Adobe AE (15.3) or Pr (17) open and then walk away for 5-10 minutes, I'll come back and the program is "Not Responding", forcing me to then open up Task Manager and force quit. Note that basically if I do not touch the program for about 5-10 minutes this will always happen, however if I work for hours non stop, it works flawlessly.

My setup:

Alienware 15 R3

Windows 10 Build 15063.540

Intel i7 7700HQ

GTX 1070

16GB RAM

My other setup is a custom PC running same OS build.

This topic has been closed for replies.

3 replies

ToolfarmJP
Community Expert
Community Expert
September 20, 2017

Hello,

Have you used the external SSD or HDD with USB? If your disk itself has the power management, it possibly happens.

You try to turn off the Auto-save.

After Effects Preferences > Auto-Save > Save every off

ToolfarmJP
Community Expert
Community Expert
September 11, 2017

Hello,

Would you check and change the setting of Power option in the Control panel?

Put the computer to sleep -> Off

allofuscreative
Participant
September 12, 2017

My sleep is already turned off at the moment.

Szalam
Community Expert
Community Expert
September 9, 2017

The latest version of After Effects is 14.2.1. What version are you using?

What are your computer's power settings set to? Does it turn off drives or screens at the 5 minute mark?

allofuscreative
Participant
September 12, 2017

By 15.3 I meant CC 2015.3

Szalam
Community Expert
Community Expert
September 13, 2017

That's a weird issue. I can't remember that happening with that version on my system. I wonder what's different on your end. How are your screens connected to the computer? Are they set to turn off after a set amount of time?