Participant

Answered

Ae CC 2017 crashes when opening preferences

Forum|Forum|9 years ago
November 28, 2016
11 replies
38092 views

2017 release 14.0.1

previous releases wer fine! After updating to this version making new file, saving and then going to preferences lets Ae crash.

After starting again and loading the file last saved, message CUDA not supported.

Not going to perferences and opening older projects: A soundfile file .m4a is not supported anymore.

How do I solve this problem?

additional info:

Graficcars: GTX980

And yes, Ae was ok before the update!

This topic has been closed for replies.

Correct answer Roei Tzoref

No. It did not help. It's still crashing when accessing Preferences.

14.1 that came out yesterday is supposed to resolve this.: https://blogs.adobe.com/creativecloud/after-effects-cc-january-2017-update-is-now-available/ so make sure you update your software.

R

r.r.visual

Participant

thx very much!!! also remember delete too all conf file with the last date, im only delete prefs of the program and dosnt work!

hirciklemen

Inspiring

Me too https://prnt.sc/gqc3ry :/ After opening any project {for example: Klemen Hirci Diana Lešnik}, it's start freezing, then crash But when I see in Adobe forum, but now it's working fine

p.s This screenshot "Crash message" it's in slovene"

I

iLink Shahid

Participant

This issue actually comes with user setting of layout. The Unsupported GPU is the major cause behind it. I have solve this issue by deleting all of pref files in the following path:

C:\Users\Type your user name here\AppData\Roaming\Adobe\After Effects\14.0

LucasFonts

Participating Frequently

Current Adobe Illustrator CC also hangs on preferences, and yes I tried connecting Bluetooth headphones. This is so hilarious!

janellr87459496

Participant

UPDATE!!!!! after disabling audio it worked but only 1 of 20 tries otherwise it would just crashed again. BUT! i found this! After Effects or Premiere Pro crashes after starting

As soon as i seen firewall i i checked all of my firewall settings and everything was good to allow after effects to load. So I dug deeper. Opened task manager ( cntrl + alt + del in windows ) and looked for any anti virus?ad aware programs i had installed and forgotten about that had some kind of firewall. Sure enough.... I had somehow installed ad aware companion and it had a process running called lavasoftTCP.exe or something like that. I quickly unistalled it and after effects hasn't crashed once after 10 successful openings. Hopefully this was the only issue and it stays this way. So check ALL of your firewalls or any programs that could be blocking it. It needs to connect to adobe servers! HOPE THIS HELPS!!

davideg5386905

Participant

Resetting the preferences didn't work for me... But when I plugged my headphones... BAM! Solved...

rapharocker

Participant

The problem was similar on my computer.

And it is still not really solved , we do need a really fix from Adobe.

The trick I use is always have my headphone plugged in before I turn on AE.

Also always have it plugged in before I close the software , and never unplug it when AE is running.

As a previous user said on this discussion, it's due to system switching from one audio driver to another.

I think people how uses the same audio device ( and so the same driver ) for speaker and headphones don't have this problem.

Bentho

Participant

Deleting all the text documents in your version of AE found in this folder path \Users\your name\AppData\Roaming\Adobe\After Effects\version (14.0 for me)\Adobe After Effects 14.0 Prefs (Prefs-indep-composition, Prefs-indep-general, Prefs-indep-output, Prefs-indep-render, Prefs-paint, and Prefs-text), that's what makes it worked for me. Hope it does for you. Also hope that Adobe will stop using us as lab rats for its beta release. Some people's livelihood depends on them, and yet they find a way to mess us up. Too big to fail will not always be. Some will come with better software eventually. In the meantime, continue to eat our cake and be grateful about it....