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zukeeny
Participant
October 20, 2017
Answered

Ae CC 2018 Crashing

  • October 20, 2017
  • 4 replies
  • 2398 views

Ae CC 2018 is crashing. Getting this error message. Crash log as well.

Process:               After Effects [51775]

Path:                  /Applications/Adobe After Effects CC 2018/Adobe After Effects CC 2018.app/Contents/MacOS/After Effects

Identifier:            com.adobe.AfterEffects

Version:               15.0 (15.0)

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           After Effects [51775]

User ID:               501

Date/Time:             2017-10-20 10:13:44.575 -0400

OS Version:            Mac OS X 10.12.6 (16G29)

Report Version:        12

Anonymous UUID:        EBEEBCD3-0A1A-1785-18D0-34759DCEEBE8

Sleep/Wake UUID:       8DBF77A5-B1A3-43D8-85DF-9A02A9F8B002

Time Awake Since Boot: 98000 seconds

Time Since Wake:       5800 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11

Termination Reason:    Namespace SIGNAL, Code 0xb

Terminating Process:   exc handler [0]

VM Regions Near 0:

-->

    __TEXT                 0000000102c8b000-0000000102c92000 [   28K] r-x/rwx SM=COW  /Applications/Adobe After Effects CC 2018/Adobe After Effects CC 2018.app/Contents/MacOS/After Effects

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

0   BEE.dylib                     0x0000000103edf710 std::__1::enable_if<__is_forward_iterator<std::__1::__wrap_iter<unsigned char*> >::value, std::__1::__wrap_iter<unsigned char*> >::type std::__1::basic_string<unsigned char, std::__1::char_traits<unsigned char>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned char> >::insert<std::__1::__wrap_iter<unsigned char*> >(std::__1::__wrap_iter<unsigned char const*>, std::__1::__wrap_iter<unsigned char*>, std::__1::__wrap_iter<unsigned char*>) + 1024

1   BEE.dylib                     0x0000000103ed8e43 BEEp_ConvertKeyframeScrap(short, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&) + 9075

2   BEE.dylib                     0x0000000103edbe61 BEE_ConvertScrapFromPublic(short, dvaui::datatransfer::OS_ReceiveDataBase*, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> >) + 545

3   com.adobe.AfterEffectsLib.framework 0x0000000102e99cb4 CEggApp::ParseClipboard(unsigned char) + 1412

4   com.adobe.AfterEffectsLib.framework 0x0000000102ea1d9e CEggApp::DoCommand(int) + 8446

5   com.adobe.AfterEffectsLib.framework 0x0000000102e9a471 CEggApp::HandlePostedCommand() + 273

6   com.adobe.AfterEffectsLib.framework 0x0000000102fdf3b4 CSwitchboard::ProcessEvent(EventRecord*) + 36

7   com.adobe.AfterEffectsLib.framework 0x0000000102fc2bc4 CApplication::Process1Event(EventRecord*) + 36

8   com.adobe.AfterEffectsLib.framework 0x00000001034cd7cc CPDir::SetMainWindowTitle() + 876

9   com.adobe.dvaui.framework     0x000000010819b3f0 dvaui::ui::UI_Node::UI_GainKeyboardFocus(dvaui::ui::FocusChangeReason) + 384

10  com.adobe.dvaworkspace.framework 0x000000010909d265 dvaworkspace::workspace::Workspace::SetFocusedTabPanel(dvaworkspace::workspace::TabPanel*) + 405

11  com.adobe.dvaworkspace.framework 0x00000001090a6858 dvaworkspace::workspace::TopLevelWindow::UI_ActivationChanged(dvaui::ui::UI_Node::WindowActivation) + 312

12  com.adobe.AfterEffectsLib.framework 0x0000000102e56e96 non-virtual thunk to AE_TopLevelWindow::UI_ActivationChanged(dvaui::ui::UI_Node::WindowActivation) + 22

13  com.adobe.dvacore.framework   0x000000010775c95c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

14  MEE.dylib                     0x000000011014eb98 egg::dvainit::AE_DVA_ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 1048

15  com.adobe.dvacore.framework   0x000000010775ca13 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::function0<void>, bool*) + 99

16  com.adobe.dvacore.framework   0x000000010775d341 void dvacore::config::ExecuteTopLevelFunction<void>(boost::function0<void>, bool*) + 161

17  com.adobe.dvaui.framework     0x0000000108218c3b -[DVAMacWindowDelegate windowDidBecomeKey:] + 171

18  com.apple.CoreFoundation       0x00007fffb3bf554c __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12

19  com.apple.CoreFoundation       0x00007fffb3bf544b _CFXRegistrationPost + 427

20  com.apple.CoreFoundation       0x00007fffb3bf51b2 ___CFXNotificationPost_block_invoke + 50

21  com.apple.CoreFoundation       0x00007fffb3bb3782 -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 2018

22  com.apple.CoreFoundation       0x00007fffb3bb276b _CFXNotificationPost + 667

23  com.apple.Foundation           0x00007fffb55f4677 -[NSNotificationCenter postNotificationName:object:userInfo:] + 66

24  com.apple.AppKit               0x00007fffb18089d8 -[NSWindow becomeKeyWindow] + 1445

25  com.apple.AppKit               0x00007fffb18083f1 _NXSendWindowNotification + 248

26  com.apple.AppKit               0x00007fffb1807c65 -[NSWindow _changeKeyAndMainLimitedOK:] + 877

27  com.apple.AppKit               0x00007fffb189023d -[NSWindow _orderOutAndCalcKeyWithCounter:stillVisible:docWindow:] + 1284

28  com.apple.AppKit               0x00007fffb180ad48 NSPerformVisuallyAtomicChange + 147

29  com.apple.AppKit               0x00007fffb1f79f02 -[NSWindow _doWindowOrderOutWithWithKeyCalc:forCounter:orderingDone:docWindow:] + 224

30  com.apple.AppKit               0x00007fffb1f7afda -[NSWindow _reallyDoOrderWindowOutRelativeTo:findKey:forCounter:force:isModal:] + 516

31  com.apple.AppKit               0x00007fffb1813685 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 172

32  com.apple.AppKit               0x00007fffb18126ce -[NSWindow _doOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1041

33  com.apple.AppKit               0x00007fffb1812263 -[NSWindow orderWindow:relativeTo:] + 153

34  com.adobe.dvaui.framework     0x000000010820c8a5 dvaui::ui::OS_Window::UI_Show(bool) + 309

35  com.adobe.dvaui.framework     0x0000000108202b2f dvaui::ui::OS_Dialog::EndModal() + 31

36  com.adobe.dvaeve.framework     0x0000000109a69247 dvaeve::UI_EveManager::DisplayView(std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, std::__1::basic_istream<char, std::__1::char_traits<char> >&, dvaui::drawbot::SupplierInterface const*, dvaui::ui::UI_Node*, bool, bool) + 1367

37  com.adobe.dvaeve.framework     0x0000000109a64876 dvaeve::UI_Eve::ParseEveScript(std::__1::basic_stringstream<char, std::__1::char_traits<char>, std::__1::allocator<char> >&, bool) + 422

38  com.adobe.AfterEffectsLib.framework 0x0000000102db4a37 DialogEveBase::DoModalDialog(short, bool) + 535

39  com.adobe.AfterEffectsLib.framework 0x0000000102db7b8c DialogGenericAnnoy::DoDialog(short, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, unsigned char*) + 44

40  com.adobe.AfterEffectsLib.framework 0x0000000102f29935 AnnoyUserPlus(int, std::__1::basic_string<unsigned short, std::__1::char_traits<unsigned short>, dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned short> > const&, unsigned char*) + 357

41  com.adobe.AfterEffectsLib.framework 0x0000000102f2979b AnnoyUserPlus(int, char const*, unsigned char*) + 43

42  com.adobe.AfterEffectsLib.framework 0x0000000102eaea6c CEggApp::Dawdle(int*) + 8332

43  com.adobe.AfterEffectsLib.framework 0x0000000102fc3549 CApplication::Idle(EventRecord*) + 1721

44  com.adobe.AfterEffectsLib.framework 0x0000000102fdeef8 CSwitchboard::DoIdle(EventRecord*) + 792

45  com.adobe.AfterEffectsLib.framework 0x0000000102fddb18 CSwitchboard::IdleTimerFunc(CSwitchboard*) + 3160

46  com.adobe.AfterEffectsLib.framework 0x0000000102d1ea26 GetAECocoaApplication() + 21494

47  com.adobe.dvacore.framework   0x000000010775c95c int dvacore::config::ErrorManager::ExecuteFunction<void>(boost::function0<void>*, void*) + 28

48  MEE.dylib                     0x000000011014eb1a egg::dvainit::AE_DVA_ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler(boost::function0<int>) + 922

49  com.adobe.dvacore.framework   0x000000010775ca13 void dvacore::config::ErrorManager::ExecuteFunctionWithTopLevelExceptionHandler<void>(boost::function0<void>, bool*) + 99

50  com.adobe.AfterEffectsLib.framework 0x0000000102d1e105 GetAECocoaApplication() + 19157

51  com.apple.Foundation           0x00007fffb5690e0f __NSFireTimer + 83

52  com.apple.CoreFoundation       0x00007fffb3be8e04 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20

53  com.apple.CoreFoundation       0x00007fffb3be8a93 __CFRunLoopDoTimer + 1075

54  com.apple.CoreFoundation       0x00007fffb3be85ea __CFRunLoopDoTimers + 298

55  com.apple.CoreFoundation       0x00007fffb3bdffc1 __CFRunLoopRun + 2081

56  com.apple.CoreFoundation       0x00007fffb3bdf544 CFRunLoopRunSpecific + 420

57  com.apple.HIToolbox           0x00007fffb313eebc RunCurrentEventLoopInMode + 240

58  com.apple.HIToolbox           0x00007fffb313ebf9 ReceiveNextEventCommon + 184

59  com.apple.HIToolbox           0x00007fffb313eb26 _BlockUntilNextEventMatchingListInModeWithFilter + 71

60  com.apple.AppKit               0x00007fffb16d7a54 _DPSNextEvent + 1120

61  com.apple.AppKit               0x00007fffb1e537ee -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 2796

62  com.apple.AppKit               0x00007fffb16cc3db -[NSApplication run] + 926

63  com.adobe.AfterEffectsLib.framework 0x0000000102f055e8 MainMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, void**, int, int) + 1112

64  com.adobe.AfterEffectsLib.framework 0x0000000102f0517a EggMain(bool, bool, bool, bool, bool, bool, unsigned short const*, bool, int) + 58

65  com.adobe.AfterEffects         0x0000000102c8e383 main + 2483

66  com.adobe.AfterEffects         0x0000000102c8d864 start + 52

      This topic has been closed for replies.
      Correct answer PaulUu

      I believe this to be a known crash occurring with Mocha Shape Data on the clipboard.

      Unfortunately, AE will continue to crash until you clear the Clipboard by coping some other element (text, etc.).

      We are actively working on a fix for this.

      Paul Uu

      After Effects Quality Engineering

      4 replies

      alexanderw39694589
      alexanderw39694589
      Participant
      November 8, 2017

      I am having a similar issue.  Cannot open auto saves without ae crashing.  I am on a 2014 Mac book pro 16 go ram

        Z
        zukeenyAuthor
        Participant
        October 24, 2017

        The project I was working on was using Mocha Shape Data. I solved the issue by reloading Ae CC 2017.

        I will give 2018 another shot once I am though with the particular project and see if the issue continues without the Mocha Shape Data.

        Thanks for the replies.

        A
        Aquilos
        Participant
        November 21, 2017

        So I guess just reinstall 2017?

        P
        Adobe Employee
        PaulUu
        Adobe Employee
        November 21, 2017

        Workaround for crashes with Mocha AE in AE CC 2018

        P
        Adobe Employee
        PaulUuCorrect answer
        Adobe Employee
        October 24, 2017

        I believe this to be a known crash occurring with Mocha Shape Data on the clipboard.

        Unfortunately, AE will continue to crash until you clear the Clipboard by coping some other element (text, etc.).

        We are actively working on a fix for this.

        Paul Uu

        After Effects Quality Engineering

        Szalam
        Community Expert
        SzalamCommunity Expert
        Community Expert
        October 23, 2017

        When does this happen? Every time you try to launch AE, randomly when you're working, or does it happen only when you've been using Mocha shape data?

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